< PreviousNews heading 4 Gento opti sed quodisque etur re de ne nemporia quasped evelis non comni ut officiunt estrum, ommodig enducimo et que provid et ut que ipsam etur as nonet lit reption serchil magnatin nonem nonet ut lant, ut res autestrum qui cor reperiatem qui vo lentia sit opta con core odi cus dolorae laborpor alibus, optatist magnis aut ad moluptatior samet vel maximen istium aut everum rem exerum adion rempore pediae cum voluptassed et adis dolupta nimagna tusdaepudit ad quis at perum con nobit es rae. Nec Re velignatum sum intia nonseque essinc tiatia quo mo opta cus ex etur, Non eossumquatur si dit, omnienduntem dolendam, ipsus dusa dolor ratetur, si dic temporum assus, quaerspe sum news AVMI Chooses Peerless-AV AV technology company Peerless- AV and integrator AVMI partnered to deliver a striking 8x4 direct view LED video wall in AVMI’s Sunbury-on-Thames HQ and Network Operations Centre (NOC). The LED wall presents a platform to demonstrate AVMI’s project capabilities from concept to delivery and is an example of a seamless LED installation using Samsung IF Series Smart LED Ssgnage and a custom DvLED mounting system from Peerless-AV. The LED video wall replaces a large format LCD display that lacked impact and engagement with AVMI’s first- and second-line support team, responsible for monitoring and managing over 700 active service contracts across Europe. The AVMI project team plans to display the original renders, engineering drawings, schematics and elevations for the video wall so that when customers visit, they can now see an example of a best practice installation and the scope of AVMI’s technical capabilities. Stuart Davidson, Technical Services Director, and Kaz Varma, Project Manager at AVMI, were responsible for the installation and product specification. Both Samsung and Peerless-AV are key partners of AVMI, having worked on various major LED projects globally, hence it made sense for both vendors to collaborate on this HQ installation. Samsung IF020H 2mm LED cabinets were fitted in-wall in an 8x4 configuration supported by a Peerless-AV custom made floor-to- ceiling mount solution. The mount substructure and components were laid out in a network infrastructure room behind the wall and built up in just one day. n Absen Launches New DooH Series at ISE 2020 LED display manufacturer Absen has unveiled its new AW Series for the Digital Out-Of-Home (DooH) advertising market. The AW Series is suitable for fixed installation and can also be applied to light boxes and smart light poles to cater for the growing trend of LED display and 5G technology integration, helping to usher in a new wave of intelligent applications. The AW Series will be available in two standard sizes: 500mm x 500mm (w x h) and 500mm x 750mm (w x h) panels. With a brightness of 5,000 nits, a refresh rate of 3,840Hz and available in two pixel pitches (2.8mm and 3.9mm), the AW Series delivers outstanding image quality and ensures excellent visibility, even at short viewing distances of 3-5 metres, making it well-suited to street advertising. The AW Series utilises an intelligent auto-light sensor control system to detect ambient light levels to automatically adjust the screen brightness for optimal performance. Its IP65/IP54 waterproof rating and weatherability design means the AW Series can withstand heavy rain, strong winds and challenging environments between -20° and +50°. The product is also highly energy efficient. Absen can provide a turnkey solution, which includes LED display, frame and controller; making it easy to install, transport and maintain. As the product can be easily fixed to light poles and in light boxes, it is ideally suited for bus shelters and other types of street furniture applications. And,as 5G technology becomes more readily available, the demand for ‘Smart City’ applications is set to increase exponentially to facilitate city operations and transportation management. The AW Series offers different options to satisfy a variety of dimensions and purposes. For fixed installation, the panel can be rotated, providing more possibility and flexibility of installation. As an outdoor series, the series supports frameless installation, saving the cost of binding materials. The AW Series can fulfil functions like remote publishing, cluster control and safety protection to make information dissemination and advertising more convenient. Users can easily and efficiently manage the content online by releasing video and images via computer. To ensure data safety, the content is then encrypted during transmission and locked at the terminal. When users need to display the same content on individual light poles, AW supports simultaneous display management to achieve a real ‘wow’ effect. Automatic monitoring makes management intelligent with feedback and any alarms sent automatically. n 10 KIOSK solutionsnews www.posiflex.com Reinventing Customer Experience Mercury EK-2100 Series Telestream to Make Leadership Transition Global provider of digital media tools, quality monitoring and workflow solutions, Telestream, has announced that Dan Castles, one of the company’s original founders, has returned as CEO to lead the company through its next phase of growth. Scott Puopolo, who has served as CEO of Telestream since 2017 and recently stepped down as CEO, successfully developed and advanced Telestream’s strategy, which will drive the company’s growth in the years ahead. Eli Weiss, Managing Director of Genstar Capital, Telestream’s majority shareholder, commented: “We are grateful for Scott Puopolo’s many contributions to the company. Scott has been a great partner to Genstar in our efforts to grow and expand Telestream. As we embark on a new decade which promises to bring fundamental changes to the broadcast industry, we are excited to have Dan rejoin Telestream to help drive its growth strategy and continue to lead the industry.” Under Castles’ 20-year leadership, Telestream experienced consistent year-on-year revenue growth and strong profitability. The company has now become a leader in enterprise-class video transcoding, quality assurance and workflow solutions, addressing the numerous video format and device incompatibilities and service disruptions encountered when delivering video over any network. “Broadcast business models need to evolve to meet rapidly changing consumption habits. Telestream is perfectly positioned to help organisations navigate the myriad of challenges that face th em. Our employees’ dedication, spirit of innovation and unwavering focus on customer needs are at the heart of our success and the reasons why I am excited to come back and help take the company into its next stage of growth and evolution,” added Dan Castles. Telestream develops products for media processing and workflow orchestration; live capture, streaming, production and video assurance. Telestream solutions are available on premises or in the cloud as well as in hybrid combinations. Telestream is privately held with headquarters located in Nevada City, California and Westwood, Massachusetts. n KIOSK solutions 1112 KIOSK solutions12 KIOSK solutionsAround the globe, across all industries, every organisation intent on surviving the next decade of economic disruption is shifting from analogue to digital. Any company serious about advancing its brand, capturing its best customers and expanding its future is in the process of integrating digital technologies that will help them reimagine every aspect of their business. And most of them are failing. According to a recent McKinsey global survey on Digital Transformation, more than 80% of organisations have undertaken such steps in the past five years, but only 16% of respondents say their efforts have successfully improved performance, while also equipping them to sustain long-term change. Reported success rates in more traditional industries – like Automotive and Pharmaceuticals – are even more dismal (4%-11%). Why? That 50-page proposal made the idea of insinuating new digital technology into everyday business processes, operations, communications and other systems seem so simple. So why then, are almost 9 out of every 10 organisations who attempt any type of digital transformation dissatisfied with the results? Because digital transformation isn’t just about technology. It’s about leadership and partnership and stewardship. It should come as no surprise that one of the most important influences McKinsey identified when it comes to determining the ultimate outcome of any transformation is a team of leaders who not only understand digital tech but also feel a sense of urgency about leveraging it; who can’t wait to start the process and bring the rest of the organisation along. That’s a tall order, becoming that kind of leader. Being someone who’s willing to challenge the status quo, experiment with the unfamiliar and get comfortable with the prospect of failure. But the only time we see any organisation enjoy dramatic growth is when they tried something (and hired someone) dramatically different. Which brings us to an equally important ingredient of transformational leadership: integrators. According to McKinsey, the leaders most likely to succeed in exacting change are those willing to step back and recruit uniquely qualified partners who’ll help them integrate – and translate – new digital tactics into existing and evolving business strategies. Given that description, it follows that the best integrators do much more than just provide technical specs or practical explanations of the digital solutions being developed. They also excel at crafting and communicating a “change story” that helps employees and other stakeholders understand where the organization is headed, why it’s transforming itself, and what will happen when it does. The integrators you choose and the change story they tell are particularly important when it comes to the evolution of your marketing systems. That digital transformation will eventually affect every aspect of your business, Digital transformation is the industrial revolution of our age By Michael Priem, Modern Impact Evolve or die evolve or die KIOSK solutions 13KIOSK solutions 13from product design to consumer packaging, prospect identification to customer service, email marketing to market analytics. But building fully integrated digital systems calls for fully defined business strategies; the kind that turn big data into smart data, prospects into customers and industry challenges into marketing victories; the kind of strategies you only get from those who’ve already done it for others you respect and continue to do it every day. There’s a reason the world’s largest consulting firms are attempting to acquire more sophisticated digital marketing firms. Today’s marketing technology and tools can be complex and confusing, so once the general plan has been accepted, these generalists need a team of specialists who can actually make it work; from your technical stack and digital marketing platforms to your data management systems and creative content. In today’s hyper-connected world, brand equity is now often predicated exclusively on the prospect or customer’s last interaction with your organisation – personally or otherwise. So, the object of the digital transformation game is not just increasing efficiency but reducing friction; to produce actionable intelligence that allows you to expedite transactional activity and reserve human interaction for instances when human interpersonal skills are really needed. Where to start Combining smart, connected and emerging technologies to digitally transform your marketing allows you to shift your entire focus toward hyper- personalised experiences that attract, engage, encourage and retain your best customers. But the first step may be building a more sophisticated strategy for harnessing your customer data. Defining protocols and practices that extract meaningful insights about those you already serve allows you to understand and interact with each of them in a new, dynamic way. And changing the lens through which your organisation views its entire business can deliver powerful, profound rewards. n About Michael Priem Michael Priem’s aptitude for strategic planning, application development, new business ventures, large-scale project management and corporate development have made him a sought after advisor to dozens of world-class brands. Prior to launching ModernImpact, Michael’s career included leadership roles with a global advertising agency that pioneered many digital media principles, a publicly traded global consulting firm and his own boutique corporate advisory firm. He is a speaker, frequent conference panelist and routinely interviewed by a broad variety of publications including Ad Age, AdWeek and Financial Times. evolve or die 14 KIOSK solutions14 KIOSK solutionsAccording to new research by RBR, the number of automated deposit termi nals (ADTs) installed worldwide grew by 4% to reach a record 1.4 million in 2018. In a busy world where time is of the essence, both business and retail customers no longer expect to have to queue for the teller to make everyday deposits. Banks report that deposit ATMs are an efficient tool for keeping their customers satisfied, while also enabling them to migrate transactions from the teller and achieve cost savings. RBR’s research reveals that automated deposit transactions have been growing rapidly over recent years. Excluding China, where a meteoric surge in mobile payments has stifled cash usage, automated deposits grew by 10% in the other core markets covered in the report, contrasting with Over half of ATMs are to offer automated deposit by 2024. Banks around the world continue to upgrade their self-service estates to meet increasing customer demand for efficient, real-time deposit transactions. automated deposit automated deposit KIOSK solutions 15KIOSK solutions 15a fall in cash withdrawals in many of the same markets. Customers increasingly appreciate the benefits offered by automated deposit such as reduced queuing, instant account crediting and out-of-hours availability. Strong potential in both emerging and developed markets The vast majority of markets covered in the study continue to show potential, with the number of terminals worldwide forecast to increase by 14% by 2024 to over 1.6 million. Growth will be generated by deposit ATMs, rather than less functional stand-alone terminals, with 52% of the world’s ATMs expected to accept automated deposits by 2024. The USA will see the largest increase in deployment, with 40,000 additional ADTs installed over the next five years. Rising customer demand and financial inclusion initiatives will also drive new installations in Brazil and India, which will both see an extra 34,000 ADTs by 2024. Focus shifts further towards cash recycling Cash-recycling technology, previously perceived by many banks to be too expensive or complex to implement, is proving to be an increasingly viable option for banks across the world. Recycling ATMs have been shown to reduce CIT costs and many banks now rank recycling as a basic functional requirement when selecting new deposit terminals. automated deposit 16 KIOSK solutions16 KIOSK solutionsRecycling functionality Over two thirds of deposit terminals are expected to recycle notes by 2024 and the technology is now taking off in markets where it had previously been overlooked, su ch as in the Americas. Even where the functionality is not immediately utilised, banks are purchasing these machines to allow them the flexibility of switching on the recycling function at a later date when the business case is established. Sam Blackwell, who led RBR’s Deposit Automation and Recycling 2019 research, commented: “Although the technology has been available for decades, the number of deposit ATMs installed worldwide continues to demonstrate healthy growth. Banks are now expected to pivot further towards recycling as the ratio of withdrawals to deposits narrows and CIT costs grow, presenting increased opportunities for cost savings”. n These figures and insights are based on RBR’s study, Deposit Automation and Recycling 2019. For more information about this report or to discuss the findings in more detail please email Sam Blackwell (samuel.blackwell@rbrlondon.com) or call +44 20 8831 7315. RBR is a strategic research and consulting firm with three decades of experience in banking and retail automation, cards and payments. It assists its clients by providing independent advice and intelligence through published reports, consulting, newsletters and events. automated deposit KIOSK solutions 17KIOSK solutions 17software 18 KIOSK solutions ISE2020 18 KIOSK solutionsCompleting its 15-year tenure at RAI Amsterdam, ISE 2020 closed its doors for the final time at Amsterdam’s leading exhibition centre on Friday 14 February 2020. The four-day show ended a chapter in the exhibition’s history when the show moves to the more sunnier climes of Spain’s Fira de Barcelona from 2021. With all but two of the 17 ISE shows having taken place at RAI Amsterdam, the last ISE held in the city was always intended to be a grand affair. However, it was difficult to prepare against the grim backdrop of the international Coronavirus crisis and storms sweeping across Europe making it difficult to even get to the Netherlands capital. Numbers In the weeks leading up to ISE 2020, it became clear that the international health issue would impact both exhibitor and visitor numbers, particularly those from China. However while the While the combination of coronavirus and storms united against the show, ISE 2020 still managed to deliver a vibrant exhibition Article thanks to TechRadar, CNN, CNBC, AVMagazine, ISE Daily and WHO (World Health Organisation). Vaarwel Nederland, Hola Barcelona! ISE2020 KIOSK solutions 19KIOSK solutions 19Next >