Feature

Smart appointments: Collecting data to improve appointment management

20 Oct: Smart appointments: Collecting data to improve appointment management

Smart appointments: Collecting data to improve appointment management

With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. John Wordingham, Qmatic, explains which data to collect and how to improve your organisation with insights from the customer journey. READ MORE…

Three BYOD Security Risks and Challenges

11 Aug: Three BYOD Security Risks and Challenges

Three BYOD Security Risks and Challenges

It’s estimated that over 50% of employees use their personal devices for some work activities potentially rendering a company’s systems and platforms open to hacking, data loss, and insider threat. Emily Heaslip at Nightfall, suggests being aware of some of these critical BYOD security concerns is the first step to protecting your important, valuable company information. Read more…

The True Impact of Digital Technology on Your Workforce Efficiency

04 Aug: The True Impact of Digital Technology on Your Workforce Efficiency

The True Impact of Digital Technology on Your Workforce Efficiency

Technological advancements always come with fears around the future of humans in the workforce. But humans weren’t replaced by computers when they were brought into the workplace, and Richard Bird, Regional Sales Manager at Mandata believes artificial intelligence won’t replace us completely either. Read more…

Three things every retailer needs for a next-gen omnichannel approach

21 Jul: Three things every retailer needs for a next-gen omnichannel approach

Three things every retailer needs for a next-gen omnichannel approach

John Tait, Global Managing Director, TNS Payments Market takes a look at how a truly omnichannel approach in retail means more than simply having all of the channels. It’s more important what retailers do with those channels for their customers, and how well each channel interconnects with another. READ MORE…