Smart appointments: Collecting data to improve appointment management
With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. John Wordingham, Qmatic, explains which data to collect and how to improve your organisation with insights from the customer journey. READ MORE…
When you think of robotics in the workplace what image springs to mind? Dayle Guy, Business Development Manager, Epson (UK) Ltd looks at the opportunities made possible for small-to-medium sized enterprises (SMEs) by affordable robotic solutions and label printers.
Ensuring robust networks in demanding applications
As more embedded systems adopt networked architectures, Ethernet switches play an increasingly crucial role. Martin Frederiksen, MD of Recab UK, explains how to select Ethernet switches for demanding operating environments. READ MORE…
Big or small, touch or no touch, LCD or LED
Richard Slawsky, Adjunct Professor, University of Louisville takes a look at the evolution, current status and future for kiosks, digital signage and large format displays. Republished courtesy of The Kiosk Association KMA. Read more…
Three BYOD Security Risks and Challenges
It’s estimated that over 50% of employees use their personal devices for some work activities potentially rendering a company’s systems and platforms open to hacking, data loss, and insider threat. Emily Heaslip at Nightfall, suggests being aware of some of these critical BYOD security concerns is the first step to protecting your important, valuable company information. Read more…
The True Impact of Digital Technology on Your Workforce Efficiency
Technological advancements always come with fears around the future of humans in the workforce. But humans weren’t replaced by computers when they were brought into the workplace, and Richard Bird, Regional Sales Manager at Mandata believes artificial intelligence won’t replace us completely either. Read more…
The moment of truth: ensuring a successful CET rollout
Neil Anderson, managing director of Qcom discusses how to ensure a successful customer engagement technology strategy, from initial order to successful operation and beyond. Read more…
Three things every retailer needs for a next-gen omnichannel approach
John Tait, Global Managing Director, TNS Payments Market takes a look at how a truly omnichannel approach in retail means more than simply having all of the channels. It’s more important what retailers do with those channels for their customers, and how well each channel interconnects with another. READ MORE…
Security before performance in our connected AV world
Jeff Hastings
CEO
BrightSign
www.brightsign.biz
It may be painful for AV managers in the connected world of cloud-based signage operating over corporate IT networks, but Jeff Hastings of BrightSign says security has to take precedence over performance and functionality. READ MORE…
Invest in technology to boost your hospitality venue
We talk to David Pearce, Technical Director, Star Micronics EMEA about the printing technology available for order and pay apps and web-based ordering systems for the return of hospitality. READ MORE…