Kiosk and Digital Signage (formerly Kiosk Solutions) is the leading technical resource for manufacturers, integrators, and deployers of self-service terminals and digital signage solutions. Discover industry news, insight and information for the kiosk, ePOS, wayfinding and DOOH markets.
LATEST NEWS
ITL showcases latest innovations at Paris Retail Week
Innovative Technology has showcased its latest innovations at the 7th edition of Paris Retail Week in the Pavilion 7.2 of the Paris Expo Porte de Versailles exhibition centre. READ MORE…
ITL Recruits Business Development Manager to Capitalise on Growing Industry in France
Innovative Technology (ITL) has welcomed Stephan Rosseneu as Business Development Manager responsible for ITL’s French customers. READ MORE…
Cash Still Popular on the Menu at The Café Royal, Annan Scotland
The Café Royal in Annan Scotland implemented CashGenic, from Innovative Technology in both their in-house and take away premises and have seen a real positive effect including a rise in cash payments, a reduction in cash floats and staff free to interact more with customers. READ MORE…
Absen Unveils Experiential Showroom in European HQ
Absen is welcoming visitors to its European HQ and showroom, located in Germany. The new showroom acts as a centrepiece of its European HQ, as visitors are invited to walk through the showroom to access the main office. READ NOW…
LATEST FEATURES
The Smart Technology That is Saving Lives
Matthew Margetts – Director of Sales and Marketing at Smarter Technologies looks at how connected technology can ensure defibrillator technology is fit for purpose. READ MORE…
How Connected Technology Can Help Property Developers Reach Future Net Zero
Nations and businesses around the world are working towards net zero targets, and reducing utility consumption is an obvious step in the process. With this significant focus on energy efficiency, Matthew Margetts, Director of Sales and Marketing, Smarter Technologies looks at how property developers can ensure future net zero compliance. READ MORE…
Making the Case for Cellular Connectivity in the AV Space
Jeff Hastings, CEO, BrightSign looks at cellular connectivity in the AV space. Why is it that cellular connectivity hasn’t taken root similarly in the AV space as it has in our personal lives? Is it a matter of security? Of convenience? Or maybe just a matter of habit? READ MORE…
Meet the Technology Building the Smart Cities of the Future
Today’s smart cities are transforming the way we live, work and play. Matthew Margetts, Director of Sales and Marketing, Smarter Technologies believes that far from being just a 21st-century gimmick, there are significant—even life-changing—advantages to the implementation of smart technology in cities around the world. READ MORE…
Smart appointments: Collecting data to improve appointment management
With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. John Wordingham, Qmatic, explains which data to collect and how to improve your organisation with insights from the customer journey. READ MORE…
When you think of robotics in the workplace what image springs to mind? Dayle Guy, Business Development Manager, Epson (UK) Ltd looks at the opportunities made possible for small-to-medium sized enterprises (SMEs) by affordable robotic solutions and label printers.
Ensuring robust networks in demanding applications
As more embedded systems adopt networked architectures, Ethernet switches play an increasingly crucial role. Martin Frederiksen, MD of Recab UK, explains how to select Ethernet switches for demanding operating environments. READ MORE…
Big or small, touch or no touch, LCD or LED
Richard Slawsky, Adjunct Professor, University of Louisville takes a look at the evolution, current status and future for kiosks, digital signage and large format displays. Republished courtesy of The Kiosk Association KMA. Read more…
Three BYOD Security Risks and Challenges
It’s estimated that over 50% of employees use their personal devices for some work activities potentially rendering a company’s systems and platforms open to hacking, data loss, and insider threat. Emily Heaslip at Nightfall, suggests being aware of some of these critical BYOD security concerns is the first step to protecting your important, valuable company information. Read more…
The True Impact of Digital Technology on Your Workforce Efficiency
Technological advancements always come with fears around the future of humans in the workforce. But humans weren’t replaced by computers when they were brought into the workplace, and Richard Bird, Regional Sales Manager at Mandata believes artificial intelligence won’t replace us completely either. Read more…
The moment of truth: ensuring a successful CET rollout
Neil Anderson, managing director of Qcom discusses how to ensure a successful customer engagement technology strategy, from initial order to successful operation and beyond. Read more…
Three things every retailer needs for a next-gen omnichannel approach
John Tait, Global Managing Director, TNS Payments Market takes a look at how a truly omnichannel approach in retail means more than simply having all of the channels. It’s more important what retailers do with those channels for their customers, and how well each channel interconnects with another. READ MORE…
Security before performance in our connected AV world
Jeff Hastings
CEO
BrightSign
www.brightsign.biz
It may be painful for AV managers in the connected world of cloud-based signage operating over corporate IT networks, but Jeff Hastings of BrightSign says security has to take precedence over performance and functionality. READ MORE…
Invest in technology to boost your hospitality venue
We talk to David Pearce, Technical Director, Star Micronics EMEA about the printing technology available for order and pay apps and web-based ordering systems for the return of hospitality. READ MORE…
The Smart Tech Return for Indoor Entertainment and Events
With Britain’s phased reopening plan allowing for indoor venues to operate, safety is still of paramount importance. Matthew Margetts, Director of Sales and Marketing at Smarter Technologies, shows how smart technology can be applied in different sectors of the hospitality industry. READ MORE…
Four QSR Trends Driving Digital Transformation in 2021
Lessons learned during the pandemic are pushing QSRs to implement new technology-supported strategies. Dan Lyman, Head of Global Products, TNS Payments Market considers four rising trends helping QSRs optimise operations and drive continued digital transformation. READ MORE…
Contactless Payments in unattended kiosks
Peter Alcock, head of product marketing at NMI looks at how kiosk operators and payment system integrators are supporting unattended contactless payments, as adoption accelerates and contactless payment limits in the UK increase. READ MORE…
AUTOMATING MANUFACTURING RESILIENCY NOT RESISTANCE
Ian Millington, MD of adi Automation, a division of multidisciplinary engineering company, adi Group, discusses how an accelerated adoption of technology can help fix supply chain vulnerabilities and boost business prospects in 2021. READ MORE…
Four surprising ways COVID-19 has forced the world to innovate
Adam Pomeroy, AR/VR Project Manager at Luminous Group, takes a look at the top COVID-19 tech trends and how they will remain part of our lives in the future, post-pandemic. READ MORE…
How touchless technology for kiosks improves customer engagement
Laura Tate, Director of Digital Marketing at Kardome, looks at the various touchless solutions for interactive kiosks and displays, with many providing benefits that go beyond immediate safety concerns. READ MORE…
How to make the most of mobile opportunities to drive growth
Dayle Guy, Product Manager, Epson (UK) Ltd takes a look at how a mobile point of sale (mPOS) printer can enable operations to add another level of customer engagement, supporting business health and wealth. READ MORE…
John Tait, Global Managing Director at TNS Payments Market, looks at the digital strategies that can enable retailers to enhance the customer experience and stand out from competitors — for now and in the future. READ MORE…
In our fast-changing world, where new tech lives or dies based on the user experience, will voice and gesture replace today’s ubiquitous touch systems? Gene Halsey, TES America looks at how touch is working with new tech to better the user experience. READ MORE…
Duha Faidi, Marketing Manager at SEDCO takes a look at the challenge to manage capacity constraints at vaccination centres. READ MORE…
Andrew Richardson, copywriter at online marketing agency Mediaworks, discusses whether through intelligent simulations or augmented collaboration, the growth of virtual learning in the workplace can have benefits for every sector. READ MORE…
James Bristow, SVP EMEA, Cradlepoint looks at the benefits for those who can unlock efficiencies in their supply chain, to improve in-store experience and attract and retain new customers once lockdown restrictions start to ease. READ MORE…
Jeff Hastings, CEO, BrightSign considers how the pandemic has illuminated the importance of connectivity in our lives.
An overview of techniques to build a contact free sign in system for bars, restaurants and places of work. As businesses…
Ian Crosby from touchscreen manufacturer Zytronic, shares his thoughts on the leading considerations a product designer should have when planning a device that has a touch interface.
Amid the panic buying and empty supermarket shelves at the start of the pandemic, local shops saw a big increase in the number of customers. Some local stores can only accept cash, and while the level of cash use differs from county to country, it is clear that despite advancing technologies driving the rise in both mobile and electronic payments, cash is still by far the most widely used form of payment globally. Marcus Tiedt, Sales & Marketing Director, Innovative Technology takes a look at how customers can still pay businesses with cash in times of crisis.
Not since 9/11 has the business world faced such an abrupt pause, followed by an uncertain future. In the case of this pandemic, how the future plays out will be dictated largely by viral spread, and our collective response to that threat. While much of the future is unknown, Jeff Hastings from BrightSign Inc ventures at some reasonable assumptions about what lies ahead for the AV industry as the world grapples with and ultimately emerges from COVID-19.
As companies continue to reopen and assess what they need to do to remain viable in the post pandemic environment, Dean Ward, founder and CTO at Evoke Creative looks at how the self-service kiosk market has to step up to the plate, develop products quickly and try different approaches, in order to meet the changing needs of consumers – if not the world.
COVID-19 has shifted the way society views cleanliness and personal hygiene. Chris Fravel, Marketing Specialist for KioWare Kiosk System Software takes a look at how a touchless kiosk interface can minimise the spread of infection.
Alternative banking channels such as self-service machines have encouraged banks to reimagine traditional banking and explore alternatives that blend physical and digital experiences to provide all types of banking services 24/7. Duha Faidi, Marketing Manager at Sedco investigates the experiences involved for customers to pre-stage a banking service on their phone, finish it through a self-service kiosk or carry out day-to-day transactions inside the branch. READ MORE…
Digital screens and networks are the tools we use to communicate with. A screen on your desk or your smart device helps you communicate with others, while a display on the roadside, at a bus stop or in a shopping mall helps others communicate with you.
Independent LED consultant, Bob Kronman takes a look into the digital relationship that’s now more important than ever.
The surge in online shopping, accelerated by the COVID-19 outbreak, has left many retailers fearing for the future of the bricks and mortar store. However it appears that the pandemic has not killed the highstreet just yet – rather, increased health and safety measures could be helping to shape the future of the retail store. Tim Matthews, Product Manager, Vestel looks at how through the increased presence of technology could help. READ MORE…
With contactless technology proving invaluable during the current coronavirus pandemic, for many businesses the only option for taking a customer’s initial order without face-to-face contact is a touchscreen, potentially spreading infection. Could the latest audio technology provide a contactless solution?
AudioTelligence takes a look at the latest options available incorporating audio technology to avoid touching a touchscreen.
The online world has been a saviour throughout lockdown when it comes to essential and non-essential retail shopping as well as accessing essential services, not to mention enabling mass working from home. But as we gradually return to a more normal way of life, further innovation is required.
Leading kiosk providers are rising to the challenge to help facilitate the transition from lockdown to the ‘new normal’ way of life. Stefano Lai at Pyramid Computer GmbH looks at how the latest kiosk solutions can help with a safe return to work post coronavirus lockdown.
When it comes to kiosks or other self-service solutions, security is a much-discussed topic amongst manufacturers, integrators and kiosk deployers.
Self-service kiosks are currently deployed as access control systems in different shapes and sizes. They are used to prevent self-service losses in the retail sector, provide exit checks at for example parking lots or as visitor management kiosks to facilitate the check-in process at hotels or businesses. This article by Pan Oston looks at how kiosks are being deployed to enhance security systems.
Putting tech at the heart of retail recovery
Technology to highlight activity in stores isn’t something new. It’s something we have seen more and more of in UK retail outlets as they compete with online retailers for sales and rely on visual content to draw the shoppers in. Previously this may have been focused primarily on deals and aesthetics. The focus shift for many will now be to highlight effectively the actions taken to keep customers safe, the requests being made to support this effort and the justifications for both.
Josh Bunce, CEO of INURFACE Group takes a view on how retailers, big and small, must embrace technology if we are to recover from the impact of COVID-19.
Even before COVID-19, hospitals and healthcare systems were already facing a new normal associated with patient care: the broader trend and consumer expectation of self-service platforms. Jeff Fountaine, director of healthcare solutions at Elo looks at the feedback loop of patient engagement through self service.
The digital signage landscape is changing. The march towards cloud-based services is inexorable, and what was traditionally a separate ‘AV’…
Changing consumer preferences and behaviours from millenials, forecasted to have the greatest spending power by 2020, have forced the fast-casual…
With Coronavirus at the forefront of people’s minds, we look at one of the many challenges of kiosk disinfection in…
Read ‘Evolve or Die – Digital Transformation is the Industrial Revolution of Our Age’ in the next issue of Kiosk…
EDITOR’S NOTE:
THE FEATURES INCLUDE:
Our contributors to this issue have been getting their heads around the future. What we should be looking at and how much dystopian, science fiction novels and movies have influenced our technological perception of what could, and what shouldn’t be done!
Dayle Guy of Epson (UK) Ltd considers the opportunities made possible for SMEs by affordable robotic solutions, while Bob Kronman of Kronman Associates asks what do people really want and need from the digital industry in order to make life better, easier and more comfortable.
John Wordingham from Qmatic looks at smart appointment scheduling systems and how to collect data from each touchpoint in the customer journey. He explains what data to collect and how to use it for the organisation’s continuous improvement.
The smart queue is just one digital transformation method to ease both the consumer and the organisation/retailer’s journey. Today we have smart cities that are revolutionising the way we live, work and play. Matthew Margetts of Smarter Technologies believes that far from being just a 21st-century gimmick, there may be significant, or maybe even life-changing advantages to the implementation of smart technology in cities around the world.
Unfortunately, the one thing that appears to be here for a while longer is Covid-19. However, in recent months, we have seen events starting to throw off their virtual mantel with people emerging from their homes to step foot inside exhibition halls for face-to-face trade events for the first time in almost two years.
While this is great news for the events industry, we are very aware that these are still baby steps. There are many people remaining appropriately hesitant in re-embracing our former face-to-face lives. Our team at Kiosk and Digital Signage have recognised this reticence and the real issue of international exhibitors and visitors potentially testing and quarantining, and have therefore decided to postpone KDS 2021. KDS 2021, previously known as Kiosk Summit, is Europe’s only dedicated event for the kiosk and digital signage industry and we want to make it an occasion you are truly proud to be involved with, enjoy networking in and where you appreciate interacting with our seminars and educational sessions.
We are presently looking at dates and exploring the possibility of holding the event in Spring 2022. We will of course, release details as soon as we are able.
Enjoy the read!
Laura Vallis
Editor
Kiosk and Digital Signage Magazine
A round up of some of the latest kiosk and digital signage news to hit the editor’s inbox.
FIVE MISCONCEPTIONS AROUND AUTOMATED LABEL PRINTING
When you think of robotics in the workplace what image springs to mind? Dayle Guy, Business Development Manager, Epson (UK) Ltd looks at the opportunities made possible for small-to-medium sized enterprises (SMEs) by affordable robotic solutions and label printers.
NEW FRONTIERS FOR DIGITAL DISPLAYS
Science fiction has foreseen many of today’s technical marvels, from robots to self-driving cars and global positioning means it’s hard to get lost anywhere on the plane. Bob Kronman of Kronman Associates looks at the speed that digital technology is developing. Should we be asking “what do we really want and need” to make life better?
With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. John Wordingham, Qmatic, explains which data to collect and how to improve your organisation with insights from the customer journey.
MEET THE TECHNOLOGY BUILDING THE SMART CITIES OF THE FUTURE
Today’s smart cities are transforming the way we live, work and play. Matthew Margetts, Director of Sales and Marketing, Smarter Technologies believes that far from being just a 21st-century gimmick, there are significant—even life-changing—advantages to the implementation of smart technology in cities around the world.
Promotions, structural changes and new recruits across the kiosk and digital signage industry.
KDS 2021 POSTPONED
KDS 2021 has been postponed until the new year. Recognising the complexities for international exhibitors and visitors testing and quarantining, the organisers have reluctantly decided to postpone KDS 2021 until the new year.
KDS 2021 is a fantastic opportunity for integrators and manufacturers of self-service technology and digital signage to reach those involved in its deployment and management. KDS 2021 is the destination where markets and people come together to collaborate, learn and do business.
We offer unparalleled opportunities to help you meet and generate new business leads with key decision makers with real projects from across the kiosk and digital signage market. We can also offer you a range of sponsorship and partnership packages to help maximise your brand awareness and reinforce your brand and market position.
We are currently accepting speaking proposals for KDS 2021. Speaking sessions can cover technical expertise, products, services, market insights and research, case studies and innovative solutions, or expert opinions on key and emerging issues facing the industry today. Would you be willing to share your knowledge, products, services, or market insights with our highly engaged audience?
