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Past Issues

Happy New Year (if we’re still saying that – it’ll be Christmas again before we know it).

We bring you the good, but not unexpected, news that there’s increased demand for self-service solutions, with applications in retail and healthcare and advances in touchscreen technology as the main drivers.

This is partly down to changes in customer expectation and, of course, advances in AI and cloud technology. In this issue we look at some of these most exciting developments, including motorbike screens and the data harvesting opportunities presented by kiosks. In the words of one of our contributors, “Kiosks do what they are told and remember everything.” The possibilities are endless.

Enjoy this issue and, as ever, please do get in touch with feature ideas and news for forthcoming editions.

Hazel Davis
Editor

Welcome to the October/November edition of KDS. As the nights draw in, digital signage is in its element, from journey wayfinding to festive celebrations. In this issue we’re focusing on the importance of storytelling in the digital signage process.

“Storytelling is instrumental in establishing an emotional bond and fostering engagement with customers,” writes M-Cube’s Alexios Blanos, “Amidst all of the technological innovations in retail, the true barometer of success is the capacity to connect.”

Connection is crucial and we hear from Schindler on how to use your elevator to boost employee engagement. We’re bombarded with information at work – from emails and texts to endless Zoom meetings. Those crucial seconds in an elevator might just be the only distraction-free time we get. What an opportunity for digital signage.

Once again, happy reading. We’d love to hear your ideas for future issues and we’re always looking for news items and thought leadership content.

I look forward to hearing from you.

Hazel Davis
Editor

Hello and welcome to the latest issue of KDS Europe. As we start to navigate what it’s like to be in and out of workplaces again, the rules and norms around how and when we use digital signage have changed, along with how we track and measure staff satisfaction.

Digital signage is a great tool in this. In this issue we look at how it can be used effectively to measure and encourage employee engagement as well as some of the caveats. We also tackle the issue of good after-sales training for service staff and look ahead to the future of touchless technology. We’re always keen to hear about what’s going on in our industry (however left-field) so if you’d like to contribute a feature article or news story, please get in touch.

Our next issue’s editorial deadline for submissions is 12 June. If you think our readership would be interested in reading about your opinion, industry challenge or thought process, please send it to me on editor@kdseurope.com.

Hazel Davis
Editor

THE FEATURES INCLUDE:

Page 6 – NEWS

Page 12 – THE FUTURE OF TOUCHLESS TECHNOLOGY 
The full potential of going hands-free – Josh Bunce, founder and CEO of the iuf Group

Page 16  – ROBUST, RELIABLE TOUCH SOLUTIONS FOR IN-VEHICLE APPLICATIONS
How to withstand all environments – Justin Coleman, Display Business Manager at Review Display Systems

Page 19 –  HOW TO USE DIGITAL SIGNAGE TO BUILD EMPLOYEE ENGAGEMENT
Keeping your workforce motivated – Taj Ghere, managing director, UK region at Kinly

Page 22 – THE IMPORTANCE OF ADDING DIGITAL RESOURCES TO EFFECTIVE SALES TRAINING
Why digital aftersales matters – Christian Mark, CEO and co-founder at Tjekvik

We’re all being taken over by robots (in fact, how do you know this isn’t one writing this editor’s note?).

If the headlines are to be believed, we’ll all be redundant within ten years. The global market for AI is predicted to reach $267 billion by 2027 and its possibilities are endless.

Sure, it’s something we cannot afford to ignore but is it something we should be scared of? Not according to digital signage provider, Vitec, who can be found optimistic on page 14. Vitec says AI is our friend, helping with human connections and collaborations, automating the dull tasks and freeing up the people for creativity and customer experience. Elsewhere, we hear from the visual thinkers over at Scriberia on how to use images and to engage the audience.

Anyway, I’m not a robot (well I would say that wouldn’t I?). I am the new editor of KDS Europe and I’m keen to hear your thoughts on how the industry is changing and the issues you think will affect you as we all come to terms with this brave new world.

If you’d like to contribute a feature article or news story, please contact me at editor@kdseurope.com. Our next issue’s editorial deadline for submissions is 21 April. If you think our readership would be interested in reading about your opinion, industry challenge or thought process, please send it through.

Laura Vallis
Editor

THE FEATURES INCLUDE:

Page 3 – Editor’s Note

Page 4 – News

What’s new and exciting in digital signage?

Page 10 – AI and You

Decreased personalisation or increased productivity? How will AI affect your business?

Page 14 – How To Make Your Audience Feel Seen

Using visuals to tell a story

Page 19 – Choosing The Right Device Management Software – Sponsored Content

Choosing the right device management software means making the most of your hardware investments, says Nadav Avni, Chief Marketing Officer of Radix Technologies

Page 22 – Reshaping The Modern Workplace

Technology has revolutionised the way we work. With some insights from Vitec, we look at how to enhance your employee experience

​​​​Could 2023 see the industry breaking out of the pandemic holding pattern? It could be said that while the kiosk and digital signage industry has been integral in assisting continued commerce in a world demanding safe and healthy options, those same health and safety restrictions may have been detrimental to the industry’s evolution. It could even be said that it may have stunted the creativity of innovators who challenge the status quo and push the boundaries of progress, taking the industry to the next level.

On the other hand, customer service has changed immeasurably since Covid-19, with the growing popularity of eCommerce and social media becoming a driving communicator between brands and customers. With technology advancements, companies are finding new ways to connect with their customer bases. In this issue, Janine Hunt at Kura considers how the metaverse might impact and change the customer service industry further.

However, with costs rising exponentially, and organisations seeing their P&L balance sheets becoming more and more unbalanced, organisations are increasingly looking for ways to streamline costs and reduce expenses. But when you want the very best technology for your business while being conscious of cost, how do you do this? With some insights from Vitec, we explore why investing and utilising IPTV could be an economic opportunity to improve your customer engagement.

With regard to customer engagement, we know that content is generally king. Of course, that in turn can provide its own set of complications. We talk to Tim Baker, Marketing Manager at Signagelive to explore the developments in simplifying the content creation process and discuss the options for control and management solutions.

If you’d like to contribute a feature article, please contact me at editor@kdseurope.com. Our next issue’s editorial deadline for submissions is 13th February. If you think our readership would be interested in reading about your opinion, industry challenge or thought process, please send it through. The next issue of KDS could feature your story!

Wishing you a very Happy New Year!

Laura Vallis
Editor

THE FEATURES INCLUDE:

Page 3 – Foreword

Page 4 – News

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

Page ​​10 – Top Five Developments for Content Creation

We talk to Tim Baker, Marketing Manager for content management solutions company, Signagelive and ask what can be done to simplify the content creation process.

Page 14 – How the Metaverse will Impact Customer Service

The customer service sector has changed dramatically in the last few years. With technology advancements occurring regularly, it is no wonder companies are finding new and wonderful ways to connect with their customer bases.

Page 18 – Industrial-grade Webcam Helps to Automate Tasks

SPONSORED CONTENT – Getting perfectly focused images and videos at all times, even when the distance between camera and object is constantly changing often involve the use of webcams. Heiko Seitz (IDS Imaging Development Systems GmbH) discusses.

Page 22 – Adopting IPTV Solutions: How to Economise Without Compromising on Technology

Organisations are looking for ways to streamline costs and reduce expenses. We explore why investing and utilising IPTV could be an economic opportunity to improve your customer engagement.

Page 26 – Remote Ordering Applications and Device Management

SPONSORED CONTENT – Star Micronics promotes remote ordering applications and device management with StarPrinter.Online.

TAKING THE POSITIVES

While Covid may not be right at the forefront of our minds anymore, it’s definitely still there in the background.

Yes, some good came from the awareness of Covid related healthy and safe activities, such as washing hands more regularly and frequent cleaning and sanitisation of public areas. And for our industry, there was also a positive increase in kiosk and digital signage usage. However, how we take these learnings going forward may not only pay dividends for our personal safety, it could also help broaden our industry further.

Leading our feature articles in this issue, we take a look at the expectations around contactless payments on kiosks in open spaces since the pandemic. We ask how consumer behaviour and business confidence can impact the industry while forging opportunities.

But increased usage of kiosks and digital signage also increases power consumption. With energy costs escalating at such a high rate, businesses are more and more concerned about reducing these bills. We consider some measures that can be taken to reduce the energy used with minimum impact on efficacy.

We also explore ways of keeping digital display devices functioning at their best. Brightly lit digital signage may engage an audience positively, but a poorly maintained display can have the opposite effect if it can’t be viewed or is not displaying clearly or messaging is out of date. 

We love to hear your thoughts, opinions and considerations on the kiosk and digital signage industry, so why not get in touch to find out how you can get those opinions published? Did you know that we publish our feature articles free of charge? 

Get in touch with me at editor@kdseurope.com and join our KDS Europe thought leadership team. It’s a great way of getting your opinions out in the ether and provides our readership with thought-provoking and challenging narratives.

I look forward to hearing from you.

Laura Vallis
Editor

THE FEATURES INCLUDE:

Page 5 – Editor’s Note

Page 6 – News

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

Page 16 – Contactless Payments on Kiosks in Open Spaces

Pete Alcock, Head of Product Marketing at NMI takes a look at the expectations around contactless payments since the pandemic.

Page 20 – Powering Down Your Digital Signage – Five Steps to Reduce Power Consumption of Your Displays

Jeff Hastings at Brightsign highlights five ways to minimise the energy consumption of your digital signage network.

Page 24 – Digital Signage Best Practices

Nadav Avni, Chief Marketing Officer at Radix Technologies presents some tried-and-true ways to keep digital display devices functioning at their best.

Page 28 – Five Ways to Improve Digital Experiences in Your Workplace

Rose Moody, Creative Director at Vitec explains how to assess digital additions within your company to discover if they are making the expected improvements.

Page 32 – How Businesses Could Use Interactivity to Streamline Customer Experience

In the AV industry, interactivity is double-edged, encapsulating how AV providers use digital signage to engage customers, and how consumers respond. Tim Matthews, Senior Product Manager, TV and Visual Solutions for Vestel discusses.

Page 36 – Movers & Shakers

Promotions, organisational changes and new recruits across the kiosk and digital signage industry.

SEASON OF GOOD TIMES

It may feel like Summer is still hanging on and the children have only just gone back to school, but in the retail world Hallowe’en, Black Friday, Cyber Monday and (I’m really sorry to bring this to your attention) Christmas are just around the corner!

This quarter is the most important for the retail and hospitality sector. It is also the time that we start to look at ways of easing the customer experience to ensure that the time waiting to be served is reduced (or at least enjoyable) so they will return in quieter times.

In this issue we look at the festive peak and why it is imperative for retailers to push the boundaries of innovation with their technology adoption in order to prosper. We also discuss how an enhanced hotel guest experience can be managed using android TV management and how it can pay dividends not just for the guest, but for the hospitality team.

Of course, we are still reeling from a post-pandemic world and many of us remain apprehensive about the prospect of autumn and winter with yet another new variant pushing itself into our day-to-day lives.

With that in mind, we explore how analytics projects that deliver rapid business insights are urgently required to rebuild trust. We also examine whether webchats and virtual meetings will continue their growth in a post-pandemic world and consider how BYOD options can empower employees, improving morale while increasing productivity.

In addition to our feature articles, we have our regular round-up of the latest kiosk and digital signage news and our Movers and Shakers section details the promotions, organisational changes and new recruits across our industry.

Do you have news to share? Would you like to see your feature in the next issue of Kiosk and Digital Signage magazine? Why not start by getting in touch with me via editor@kdseurope.com?

I look forward to hearing from you.

Laura Vallis
Editor
KDS Europe

THE FEATURES INCLUDE:

 

Editor’s Note

News

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

How Can Retailers Leverage Technology To Prosper During the Festive Peak?

Jonathan Mauerer, VP Operations at Teamwork Commerce looks at the question – Heading into 2022’s festive season, why is it so important for retailers to push the boundaries of innovation with their technology adoption?

Android TV Management: Enhanced Guest Experience PLUS Benefits for Your Whole Team

Nadav Avni, CMO of Radix Technologies looks at Android TV management in hotels, giving an enhanced guest experience PLUS benefits for your whole team.

Bring Your Own Device Can Empower Your Employees, and Increase Productivity Too

With some communication, BYOD can improve morale and productivity for staff working from home, argues Sam Roberts, Sector Director at mpro5.

Business Intelligence to Support a Post-Pandemic Mindset

Peter Ruffley, CEO of Zizo, discusses how fast analytics projects that deliver rapid business insight are now urgently required to rebuild trust – and not just in data.

Webchats: Will Growth Continue in a Post-Pandemic World?

Janine Hunt, Client Partnership Director at Kura explores the subject – Webchats: Will Growth Continue in a Post-Pandemic World?

Movers and Shakers

Promotions, organisational changes and new recruits across the kiosk and digital signage industry.

​​ATTITUDE, QUALITY AND COMPLIANCE

The worst of Covid-19 may be behind us but it’s left its legacy which will no doubt hang around for some time to come.

Retail, hospitality, health, education and customer engagement sectors have been radically altered by our changing attitudes and interactivity. Customer service quality is now placed at a higher priority than ever before and that means that ensuring process, regulatory compliance and reliability are increasingly important factors.

In this issue of KDS, we look at how to manage the pain points in the customer engagement team, to help reduce the customer effort. We examine why food and beverage processors should consider moving their quality control to the cloud to aid data analysis, expedite process and ensure compliance. In addition, we investigate how cafes and coffee shops can digitise their daily operation to eliminate blind spots, enabling the proactive control of critical processes.

We also feature a guide on choosing a device management platform for interactive touchscreens for the education sector and discover the benefits and cost-efficacy of touchscreen technology in your business.

Plus we delve into the outcomes of AI, and how it can benefit businesses and offer transformative human connection and collaboration.

Do you have something to say? What benefits do you think kiosks and digital signage offer businesses and their customers? You can contribute to Kiosk and Digital Signage magazine by getting in touch via editor@kdseurope.com.

I look forward to hearing from you.

Laura Vallis
Editor
KDS Europe

THE FEATURES INCLUDE:

Editor’s Note

News

A round-up of some of the latest kiosk and digital signage news to hit the Editor’s inbox.

A 2022 Guide to Choosing a Device Management Platform for Interactive Touchscreens

Interactive touchscreen displays are a great addition to every school’s equipment wish list. Along with the growing market for interactive touchscreens, is a need for reliable device management solutions. Nadav Avni, Chief Marketing Officer at Radix Technologies looks at choosing a device management platform.

Six Benefits of Touch Screen Technology for Your Business

Ben Telford, Armagard, looks at six benefits of touch screen technology for your business, plus some tips for getting started in the most cost-effective way.

The Power of Cloud-based Quality Management

Jason Chester (Director of Global Channel Programs, InfinityQS) discusses four reasons why food and beverage processors should consider moving quality to the cloud.

Managing Pain Points in the Customer Engagement Team

The first order of business is to help your team reduce customer effort whenever possible. Lee Cottle, European Director, Playvox explains.

How Can AI Transform the Way we Collaborate and Connect?

AI can offer many benefits for human connections and collaborations. Rose Moody, Creative Director, VITEC, delves into the outcomes of AI and how it can benefit businesses.

How Cafes and Coffee Shops can Digitise to Ensure they Stay Compliant and Safe

For all organisations in the catering industry, embracing digitisation in daily operations will eliminate compliance blind spots and enable you to proactively control your critical processes. Sam Roberts, Sector Director at mpro5 discusses.

Movers & Shakers

Promotions, organisational changes and new recruits across the kiosk and digital signage industry.

In this issue of Kiosk and Digital Signage magazine, we have a variety of feature articles supporting new technology concepts to affect our business with a positive focus.

Our article on green signage and DOOH concentrates on sustainability transforming the retail sector as we know it. Tim Matthews, Senior Product Manager B2B at Vestel gives his AV predictions for 2022.

The importance of meaningful customer engagement, ‘Get to Know Your Customer Day’ serves to encourage companies to remember the cornerstone of their business – the customer. We look at how various experts and operators intend to get to know their customers better.

It’s never been more important to make use of data to drive customer loyalty, trust, engagement and safety. Dahwood Ahmed, Regional Director UK&I, Extreme Networks shares three insights to help retailers prepare for shopping peaks. 

Denis Kondopoulos looks at the options of making a low-cost modular kiosk solution using off the shelf components.

Our next issue’s editorial programme is due to cover food service, smart technology and printers, but don’t let those subject matters restrict you. If you think our readership would be interested in reading about it then send it through.

Laura Vallis
Editor

THE FEATURES INCLUDE:

Editor’s Note

News

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

ISE 2022 Celebrates Debut in Barcelona

With a total of 43,691 unique attendees from 151 countries, making 90,372 visits to the show floor, ISE 2022 finally arrived at the Fira de Barcelona, Gran Vía. We take a look at some pictures of the stands at ISE.

The Future is Now: Four Ways Technology is Enhancing Customer Service 

Delivering outstanding experiences increases customer loyalty, while poor service can rob you of valuable business. Technology has revolutionised how we deliver, measure and improve customer service. Natasha Bougourd, Kura, looks at four ways technology can help you enhance your customer experience.

Getting the Data Lifecycle Right to Accelerate Digital Transformation Strategies  

Accelerated by Covid-19, businesses have started to become more data-driven and embrace digital transformation strategies. However, the failure to understand data, what a business has, and what a business needs, is compromising many digital transformation plans. Peter Ruffley, CEO, Zizo, emphasises the importance of the ‘get started, learn fast’ model.

Four Ways Remote Monitoring (IoT) Can Transform Coffee Shops

Sam Roberts, Sector Director at mpro5 looks at how the internet of things has incredible potential in hospitality and catering environments – and nowhere exemplifies this better than a coffee shop.

‘Intelligent’ POS Printers – What are They all About?

Denis Kondopoulos – Senior Technical Project Manager, Naxtech.com looks at the intelligent POS printer. What’s all the fuss about, and do you really need to buy one? 

How to Choose the Best Remote Device Management App for Your Android TV Fleet

Android TV is becoming the smart choice for many Smart TV users. Making sure these devices run smoothly requires a reliable remote device management app. Nadav Avni, Chief Marketing Officer at Radix Technologies discusses.

Movers and Shakers

Promotions, organisational changes and new recruits across the kiosk and digital signage industry.

In this issue of Kiosk and Digital Signage magazine, we have a variety of feature articles supporting new technology concepts to affect our business with a positive focus.

Our article on green signage and DOOH concentrates on sustainability transforming the retail sector as we know it. Tim Matthews, Senior Product Manager B2B at Vestel gives his AV predictions for 2022.

The importance of meaningful customer engagement, ‘Get to Know Your Customer Day’ serves to encourage companies to remember the cornerstone of their business – the customer. We look at how various experts and operators intend to get to know their customers better.

It’s never been more important to make use of data to drive customer loyalty, trust, engagement and safety. Dahwood Ahmed, Regional Director UK&I, Extreme Networks shares three insights to help retailers prepare for shopping peaks. 

Denis Kondopoulos looks at the options of making a low-cost modular kiosk solution using off the shelf components.

Our next issue’s editorial programme is due to cover food service, smart technology and printers, but don’t let those subject matters restrict you. If you think our readership would be interested in reading about it then send it through.

Laura Vallis
Editor

THE FEATURES INCLUDE:

Editor’s Note

News

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

Green Signage And DOOH: Av Predictions For 2022 

From sustainability to transforming the retail sector as we know it for the post-Covid consumer, Tim Matthews, Senior Product Manager B2B, at Vestel gives his AV predictions.

The Importance Of Meaningful Engagement

Even organisations with the best intentions can spend too much time and energy looking internally rather than addressing their customer base’s wants and needs. Get to Know Your Customer Day serves to encourage companies to remember the cornerstone of their business – the customer. 

Three Insights To Help Any Retailer Prepare For Shopping Peaks

If the past two years have shown us anything, it’s that it’s never been more important to make use of data to drive customer loyalty, trust, engagement and safety. Dahwood Ahmed, Regional Director UK&I, Extreme Networks shares three insights to help retailers prepare for shopping peaks. 

How To Make A Low-Cost Modular Kiosk Solution Using Re-Usable Components

Denis Kondopoulos looks at the options of making a low-cost modular kiosk solution using off the shelf components. 

Movers And Shakers

Promotions, organisational changes and new recruits across the kiosk and digital signage industry.

The winter solstice is a strange time for us in the Northern hemisphere. Firstly it starts to get dark, then we put lots of sparkly lights in our home (and sometimes outside), then, just past the longest night and the shortest day, there’s a period where we can start to think about the future. Having the time to work out what that means for our personal life and our families and how to improve our health and lifestyle going forward is invaluable. However, most of us also look at our business lives – what innovative technology can be implemented and integrated to increase revenue, and how to enhance our customer journey, to entice our customers back to our businesses.

This issue of Kiosk and Digital Signage magazine has a variety of feature articles investigating the technology available tomorrow that may help the business holder of today.

Simon Blackwell at TelcoSwitch believes it’s vital that the channels of communication that consumers have access to are properly integrated and synchronised with one another. We review the options available that enable businesses to improve the customer’s experience.

Educational technology device management can be a challenge if not sufficiently prepared. Nadav Avni at Radix Technologies examines mobile device management for interactive touchscreens and other solutions developed with these concerns in mind.

Paul McHugh at Cradlepoint looks at upgrading the post-pandemic restaurant experience through wireless WANs. We discuss some of the options based on offering engaging experiences and streamlining operations to entice customers back through the door.

Poor cybersecurity has been identified as the most pressing threat to businesses today. Barry O’Donnell at TSG challenges the top cybersecurity myths compromising data. 

Touchscreen and kiosk hygiene and disinfection have been at the forefront of the self-serve industry’s minds for some time now and show no sign of dissipating. Donna Mitchell at Diversey, UK & Ireland looks at why using the right disinfectants for the display is key to reducing the risk of infection when using self-service touchscreens and kiosks. 

Once again we have lots of news items and product announcements across the kiosk and digital signage industry. If you’d like to contribute a feature article, contact me at editor@kdseurope.com and we can help you put something together. Our next issue’s editorial programme is due to cover transport and travel, technology trends and displays, but don’t let those subject matters restrict you – if you think our readership would be interested in reading about it then send it through.

Wishing you all a happy new year. Let’s hope 2022 is a prosperous and safe year for us all.

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

A round up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

WHY ENHANCING CUSTOMER EXPERIENCE IS A VITAL PIECE OF THE JIGSAW

While it’s important to open up the channels of communication consumers have access to, Simon Blackwell, CMO at TelcoSwitch believes it’s vital that these channels are properly integrated and synchronised with one another, enabling businesses to improve the customer’s experience.

EDUCATIONAL TECHNOLOGY

Educational technology device management can be a challenge if you’re not properly prepared. Nadav Avni, Chief Marketing Officer at Radix Technologies looks at mobile device management for interactive touchscreens and other solutions developed with these concerns in mind.

SERVICE PLEASE!

Paul McHugh, Area Director UK, Cradlepoint looks at upgrading the post-pandemic restaurant experience through wireless WANs. Some options are based on offering engaging experiences to entice customers back through the door and streamlining operations.

THE FIVE CYBERSECURITY MYTHS COMPROMISING DATA

Poor cybersecurity has been identified as the most pressing threat to businesses today. Barry O’Donnell, Chief Operating Officer at TSG busts the top myths around cybersecurity. 

TOUCHSCREEN AND KIOSK HYGIENE AND DISINFECTION

Donna Mitchell, Sector Marketing Manager for Hospitality at Diversey, UK & Ireland looks at why using the right disinfectants for the screen and encouraging users to disinfect their hands is key to reducing the risk of infection when using self-service touchscreens and kiosks. 

MOVERS AND SHAKERS

Promotions, organisational changes and new recruits across the kiosk and digital signage industry.

Connectivity, Contactless and Capital Investment

As we round up the year saying goodbye (and in a lot of cases good riddance) to 2021, this is an ideal time to reflect upon the changes within our industry. While Covid-19 vaccines have aided the re-emergence of the hospitality and retail industries, the virus has accelerated contactless and automated innovations. In this issue, we take a look at how new management systems are innovating the hospitality industry, the power of customer service technology and the adoption of contactless mobile ordering at events and in large venues.

It is connectivity that underpins these technological advances. We explore how retailers can achieve and be reassured by resilient connectivity. We also look at how connected technology can help property developers reach future net-zero compliance. While on the other hand, we also consider why cellular connectivity hasn’t impacted the AV space as much as it has in our personal lives.

In the news we are beginning to see small shoots of positivity returning to the industry. We are steadily hearing more and more announcements of investment in the kiosk and digital signage space, with increased venture capital money moving in. Despite Covid-19 still being of great concern around the globe, these are upbeat and confident signs of the renewed interest in the technology that can aid and assist our post-virus lives. With the upward trend of investment, we look forward to what 2022 might reveal to our industry, and the new technological innovations we could be using this time next year.

Wishing all our readers a very happy Christmas and a prosperous 2022.

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

THE POWER OF SERVICE

In recognition of National Customer Service Week, Touchdown spoke with four experts from businesses renowned for their customer service, on what they believe makes for excellent customer service, and how organisations can reflect on the services they are providing. 

A GOOD CONNECTION ISN’T JUST FOR CHRISTMAS

Nick Sacke, Head of IoT and Products, Comms365, explores how retailers can confidently achieve the resilient connectivity required to underpin every aspect of the customer retail experience.

HOW NEW MANAGEMENT SYSTEMS ARE INNOVATING THE HOSPITALITY INDUSTRY

Natasha Bourgourd, Copywriter for The Stirling Highland looks at how technological advances are leading the way forward for the future of hotels, and with the sector now free from Covid-19 restrictions, venues are looking for ways to improve the guest experience with technology.

UPGRADING FAN EXPERIENCES WITH CONTACTLESS MOBILE ORDERING

Adam King, CEO of SwipeStation takes a look at how mobile ordering is taking precedence in the switch to contactless payments at large stadia and hospitality venues.

HOW THE PRINTER CAN ENHANCE THE VERSATILITY AND FUNCTIONALITY OF A KIOSK

David Pearce, Technical Director, Star Micronics EMEA looks at key considerations when selecting a kiosk printer, crucial to a kiosk’s successful design and operation. 

HOW CONNECTED TECHNOLOGY CAN HELP PROPERTY DEVELOPERS REACH FUTURE NET ZERO

Nations and businesses around the world are working towards net-zero targets, and reducing utility consumption is an obvious step in the process. With this significant focus on energy efficiency, Matthew Margetts, Director of Sales and Marketing, Smarter Technologies looks at how property developers can ensure future net-zero compliance

MAKING THE CASE FOR CELLULAR CONNECTIVITY IN THE AV SPACE

Jeff Hastings, CEO, BrightSign looks at cellular connectivity in the AV space. Why is it that cellular connectivity hasn’t taken root similarly in the AV space as it has in our personal lives? Is it a matter of security? Of convenience? Or maybe just a matter of habit?

MOVERS AND SHAKERS

Promotions, organisational changes and new recruits across the kiosk and digital signage industry.

Our contributors to this issue have been getting their heads around the future. What we should be looking at and how much dystopian, science fiction novels and movies have influenced our technological perception of what could, and what shouldn’t be done!

Dayle Guy of Epson (UK) Ltd considers the opportunities made possible for SMEs by affordable robotic solutions, while Bob Kronman of Kronman Associates asks what do people really want and need from the digital industry in order to make life better, easier and more comfortable. 

John Wordingham from Qmatic looks at smart appointment scheduling systems and how to collect data from each touchpoint in the customer journey. He explains what data to collect and how to use it for the organisation’s continuous improvement.

The smart queue is just one digital transformation method to ease both the consumer and the organisation/retailer’s journey. Today we have smart cities that are revolutionising the way we live, work and play. Matthew Margetts of Smarter Technologies believes that far from being just a 21st-century gimmick, there may be significant, or maybe even life-changing advantages to the implementation of smart technology in cities around the world.

Unfortunately, the one thing that appears to be here for a while longer is Covid-19. However, in recent months, we have seen events starting to throw off their virtual mantel with people emerging from their homes to step foot inside exhibition halls for face-to-face trade events for the first time in almost two years.

While this is great news for the events industry, we are very aware that these are still baby steps. There are many people remaining appropriately hesitant in re-embracing our former face-to-face lives. Our team at Kiosk and Digital Signage have recognised this reticence and the real issue of international exhibitors and visitors potentially testing and quarantining, and have therefore decided to postpone KDS 2021. KDS 2021, previously known as Kiosk Summit, is Europe’s only dedicated event for the kiosk and digital signage industry and we want to make it an occasion you are truly proud to be involved with, enjoy networking in and where you appreciate interacting with our seminars and educational sessions. 

We are presently looking at dates and exploring the possibility of holding the event in Spring 2022. We will of course, release details as soon as we are able.

Enjoy the read!

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

A round up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

FIVE MISCONCEPTIONS AROUND AUTOMATED LABEL PRINTING

When you think of robotics in the workplace what image springs to mind? Dayle Guy, Business Development Manager, Epson (UK) Ltd looks at the opportunities made possible for small-to-medium sized enterprises (SMEs) by affordable robotic solutions and label printers. 

NEW FRONTIERS FOR DIGITAL DISPLAYS

Science fiction has foreseen many of today’s technical marvels, from robots to self-driving cars and global positioning means it’s hard to get lost anywhere on the plane. Bob Kronman of Kronman Associates looks at the speed that digital technology is developing. Should we be asking “what do we really want and need” to make life better? 

SMART APPOINTMENTS

With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. John Wordingham, Qmatic, explains which data to collect and how to improve your organisation with insights from the customer journey.  

MEET THE TECHNOLOGY BUILDING THE SMART CITIES OF THE FUTURE

Today’s smart cities are transforming the way we live, work and play. Matthew Margetts, Director of Sales and Marketing, Smarter Technologies believes that far from being just a 21st-century gimmick, there are significant—even life-changing—advantages to the implementation of smart technology in cities around the world. 

MOVERS AND SHAKERS

Promotions, structural changes and new recruits across the kiosk and digital signage industry.

If there’s one positive takeaway that the pandemic has given us, it’s the ability to reflect and consider what’s important. In the business world it’s also given us the time and opportunity to work out the best technological approach to increase revenue and efficiency.

In this issue, Neil Anderson of Qcom Outsourcing explains how the effective rollout and installation of equipment can be one of the most important ‘moments of truth’, while John Tait of TNS Payments Market, takes a look at three things every retailer should have for a next-gen omnichannel approach.

With more embedded systems adopting networked architectures, Ethernet switches are playing an increasingly crucial role. Martin Frederiksen, MD of Recab UK, explains how to select switches for demanding operating environments.

Our big article this issue takes a look at the evolution, current status and future for kiosks, digital signage and large format displays. Richard Slawsky takes an overview of the options available to our industry and how to navigate the big question of the optimum solution.

Jeff Hastings of Brightsign looks at security, believing it has to take precedence over performance and functionality in our connected AV world.

Of course, technological advancements always come with fears around the future of the human workforce. Our article by Richard Bird at Mandata considers the true impact of digital technology on workforce efficiency and whether we should be worried about the future of manpower.

At KDS we recognise the importance of human interaction and how critical F2F networking is. Our team is busy working on how best to stage KDS 2021 and next steps will be announced as soon as we are able. If you are interested in speaking at KDS 2021, want to suggest seminar topics, or offer your thoughts on attending a live event this autumn, please contact sales@kdseurope.com. We’d be delighted to hear from you.

Enjoy the read!

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

THE MOMENT OF TRUTH

Neil Anderson, Managing Director of Qcom Outsourcing explains how the effective rollout and installation of equipment can be amongst the most important ‘moments of truth’ for any technology manufacturer, systems integrator or reseller.

THREE THINGS EVERY RETAILER NEEDS FOR A NEXT-GEN OMNICHANNEL APPROACH

John Tait, Global Managing Director, TNS Payments Market takes a look at how a truly omnichannel approach in retail means more than simply having all of the channels. It’s more important what retailers do with those channels for their customers, and how well each channel interconnects with another. 

BIG OR SMALL, TOUCH OR TOUCHLESS, LCD OR LED

Richard Slawsky, Adjunct Professor at the University of Louisville takes a look at the evolution, current status and future for kiosks, digital signage and large format displays.

TRUE IMPACT OF DIGITAL TECHNOLOGY ON WORKFORCE EFFICIENCY

Technological advancements always come with fears around the future of humans in the workforce. But humans weren’t replaced by computers when they were brought into the workplace, and Richard Bird, Regional Sales Manager at Mandata believes AI won’t replace us completely either. 

ENSURING ROBUST NETWORKS IN DEMANDING APPLICATIONS

As more embedded systems adopt networked architectures, Ethernet switches play an increasingly crucial role. Martin Frederiksen, MD of Recab UK, explains how to select Ethernet switches for demanding operating environments.

SECURITY BEFORE PERFORMANCE IN OUR CONNECTED AV WORLD

It may be painful for AV managers in the connected world of cloud-based signage operating over corporate IT networks, but Jeff Hastings of BrightSign says security has to take precedence over performance and functionality. 

MOVERS AND SHAKERS

A round-up of promotions, structural changes and new recruits across the kiosk and digital signage industry.

A huge thanks to all those that took time out of their busy schedules to congratulate us on our new look KDS Magazine. As always, we take your feedback seriously and while we’re over the moon at the positive comments received, we endeavour to continue to improve the magazine going forward.

This issue has plenty to be going on with. Dayle Guy at Epson (UK) Ltd, takes a look at how a mobile point of sale printer can enable operations to add another level of customer engagement, while Peter Alcock at NMI discusses how kiosk operators and payment system integrators are supporting unattended contactless payments.

Meanwhile, Laura Tate at Kardome, looks at various touchless solutions for interactive kiosks and displays. We also talk to David Pearce at Star Micronics EMEA about printing technology available for order and pay apps and web-based ordering systems ready for the return of hospitality. 

As we emerge from the restrictions that the pandemic thrust upon us, we look at lessons learned. Dan Lyman of TNS Payments Market considers the rising trends helping QSRs to optimise operations. Adam Pomeroy at Luminous Group, takes a look at the top tech trends and how they will remain part of our lives in the post-pandemic future and, as we look forward, our feature on automating manufacturing resiliency by Ian Millington, adi Group, discusses how an accelerated adoption of technology can help fix supply chain vulnerabilities and boost business prospects in 2021. 

With safety at the forefront of the UK’s phased reopening plan, Matthew Margetts at Smarter Technologies shows how smart technology can be applied in different sectors of the hospitality industry, keeping us safe whilst unlocking the events and entertainment industry. 

The reopening also gives us the potential to stage KDS 2021 at the end of the year. We are presently working with the venue and their health and safety teams and will announce next steps as soon as we are able, but would welcome interest in speakers and seminar topics, as well as your thoughts on attending a live event this autumn. If you have ideas or would like to get involved, please contact sales@kdseurope.com. We’d be delighted to hear from you.

Enjoy the read!

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

AUTOMATING MANUFACTURING RESILIENCY NOT RESISTANCE

Ian Millington, MD of adi Automation, a division of multidisciplinary engineering company, adi Group, discusses how an accelerated adoption of technology can help fix supply chain vulnerabilities and boost business prospects in 2021. 

FOUR QSR TRENDS DRIVING DIGITAL TRANSFORMATION IN 2021

Lessons learned during the pandemic are pushing QSRs to implement new technology-supported strategies. Dan Lyman, Head of Global Products, TNS Payments Market considers four rising trends helping QSRs optimise operations and drive continued digital transformation. 

HOW TO MAKE THE MOST OF MOBILE OPPORTUNITIES TO DRIVE GROWTH

Dayle Guy, Product Manager, Epson (UK) Ltd takes a look at how a mobile point of sale (mPOS) printer can enable operations to add another level of customer engagement, supporting business health and wealth. 

CONTACTLESS PAYMENTS IN UNATTENDED KIOSKS

Peter Alcock, head of product marketing at NMI looks at how kiosk operators and payment system integrators are supporting unattended contactless payments, as adoption accelerates and contactless payment limits in the UK increase.

HOW TOUCHLESS TECHNOLOGY FOR KIOSKS IMPROVES CUSTOMER ENGAGEMENT

Laura Tate, Director of Digital Marketing at Kardome, looks at the various touchless solutions for interactive kiosks and displays, with many providing benefits that go beyond immediate safety concerns. 

FOUR SURPRISING WAYS COVID-19 HAS FORCED THE WORLD TO INNOVATE

Adam Pomeroy, AR/VR Project Manager at Luminous Group, takes a look at the top COVID-19 tech trends and how they will remain part of our lives in the future, post-pandemic. 

THE SMART TECH RETURN FOR INDOOR ENTERTAINMENT AND EVENTS

With Britain’s phased reopening plan allowing for indoor venues to operate, safety is still of paramount importance. Matthew Margetts, Director of Sales and Marketing at Smarter Technologies, shows how smart technology can be applied in different sectors of the hospitality industry. 

INVEST IN TECHNOLOGY TO BOOST YOUR HOSPITALITY VENUE 

We talk to David Pearce, Technical Director, Star Micronics EMEA about the printing technology available for order and pay apps and web-based ordering systems for the return of hospitality. 

MOVERS AND SHAKERS 

Over the past few months, we’ve been busy working on fantastic new design and branding for Kiosk Solutions.

We’ve listened to our readers, our contributors, and our advertisers and are incorporating the complementary markets of digital signage and wayfinding into our magazine. To reflect this change we now have a new look and a new name: Kiosk and Digital Signage (KDS) magazine.

We also have a brand new website (www.kdseurope.com)! Working closely with the magazine team, the online crew continues to bring you the most interesting news and informative features from our fabulous contributors, across all of our media channels, whether online or offline.

While we may look a little different, you can be sure that we remain committed to pursuing the latest industry-relevant commentary, thought-leadership and challenging articles.

We have some great features in our first rebranded issue of KDS, however, the Covid-19 pandemic persists in concerning us all. Looking at retail, James Bristow of Cradlepoint considers the possibility that changes in consumer behaviour may linger even when lockdowns and social distancing are a thing of the past, while John Tait of TNS Payments Market, looks at ways of enhancing the customer experience to stand out from competitors.

The physical distancing that Covid-19 has enforced on our lives means that we have had time to embrace alternative training techniques. Andrew Richardson, Mediaworks, looks at virtual learning and whether it will continue post-Covid.

As we go the print the the UK’s Prime Minister has announced the 4 Stage plan to exit lockdown. His plan offers us the potential to stage KDS 2021 at the end of the year. We are excited by the prospect and have already received some early support from the market. We are presently working with the venue and their health and safety teams and will announce next steps as soon as we are able.

I hope you enjoy this first issue of KDS. Drop me an email at editor@kdseurope.com – I’d love to hear your thoughts and get your feedback on our new look magazine and website.

We look forward to hearing from you.

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITORS NOTE

NEWS

A round up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

WHY THE IOT IS KEY TO RETAIL’s POST-COVID RECOVERY

James Bristow, Cradlepoint, considers the possibility that changes in consumer behaviour may linger even when lockdowns and social distancing are a thing of the past.

TOP FIVE WAYS RETAILERS CAN DIGITALLY TRANSFORM

John Tait, TNS Payments Market, looks at enhancing the customer experience to stand out from competitors with digital strategies.

TOUCH, DON’T TOUCH

In our fast-changing world, where new tech lives or dies based on the user experience, will voice and gesture replace today’s touch systems? Gene Halsey, TES America investigates.

IS VIRTUAL LEARNING THE FUTURE OF WORK?

Social distancing has affected work across many sectors – particularly when it comes to training. Andrew Richardson, Mediaworks looks at the options.

A SEAMLESS PATIENT JOURNEY AT VACCINATION CENTRES

Duha Faidi, Sedco, investigates vaccination campaigns and the centre’s queueing techniques.

In this issue we take a look at the kiosk and digital signage industry over the course of last year and how it has reacted to the pandemic. As the world continues to battle Covid-19, innovators are working to reduce human to human contact in public spaces without disrupting the natural flow of society. Gene Halsey, General Manager at TES America believes that touch is here to stay and looks at the efforts underway to prevent the spread of disease whilst improving people’s lives.

Founding kiosk and digital signage company Tecastic, Inc. in early 2020, little did Ryan Doak know then that the year would hold some rather large hurdles for the industry. In his article, Doak considers that although many industries are currently closed for business, they are very busy focusing on the strategic plan for when they reopen.

We also look at the touch-free future of interactivity in retail. Years ago, when touch screen interactivity approached mainstream adoption in retail, customers had to adapt to a new workflow. Customers’ understanding, trust and use of touch-interactive signage took time, but slowly they became accustomed to engaging with displays to navigate on-screen content.

Kiosk Solutions Magazine - Dec-Jan 21 Issue

Fast-forward to retail’s current pandemic recovery effort and we’re at a similar crossroads. Jeff Hastings, CEO, BrightSign believes shoppers are more careful than ever, taking steps to avoid touching surfaces unnecessarily. Isn’t it ironic that the interactive shopping experience we pushed for so many years is now something shoppers have been trained to avoid out of concern for their health?

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FOREWORD

NEWS

THE YEAR OF THE CREATIVE THINKER
Throughout 2020 we saw some clear advances in how we use technology to ensure our safety. Laura Vallis takes a look at the technological developments to build upon this year.

THE UBIQUITY OF TOUCH IS HERE TO STAY
A major effort is underway to reduce human-to-human contact in public spaces without disrupting the natural flow of society — in an effort to prevent the spread of disease while improving people’s lives in the meantime.

ALL COMES DOWN TO DATA
After running NV3 Technologies, co-founder Ryan Doak shifted to pursue an opportunity in the kiosk and digital signage space in early 2020. Little did we all know that 2020 would hold some rather large hurdles for the industry as a whole.

THE TOUCH-FREE FUTURE OF INTERACTIVITY IN RETAIL
What’s old is new again, at least as it relates to interactive digital signage in retail.

Navigating the harsh disruptions of the Covid-19 pandemic from a commercial standpoint is difficult and requires much thought and consideration. In this issue Nate Burke of Dignius takes a look at digital marketing offerings, including artificial intelligence (AI) and automation techniques and how they may benefit businesses that embrace this technology.

It’s clear that dealing with Covid-19 has potentially long lasting repercussions for the hospitality sector. Many outfits have been using the NHS’s Test and Trace QR code approach for customer sign-in to the premises, but is this a temporary fix and how can we improve upon this system whilst remaining GDPR compliant? Gwil Goode of Welcm reviews the options available for zero-contact sign-in systems.

We also take a look at the healthcare industry which has been using touchscreens for many years such as for self-service information points for check-in and wayfinding. Ian Crosby, of Zytronic, looks at other major ways touchscreens have been impacting healthcare.

The fall out of the Covid-19 pandemic has affected lives and livelihoods across all industries in all corners of the world. As I write, reports of a Covid-19 vaccination to be available in the near future has hit our newsfeeds. While we hope that the vaccination may improve our personal and business health in 2021, for now stay safe and stay well.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FOREWORD

NEWS

UTILISE AI TO LESSEN THE BRAND IDENTITY GAP – LESSONS IN RETAIL

Livelihoods have suffered with the fallout from Covid-19, and navigating out of the disruption from a commercial standpoint is going to take some consideration.

ZERO CONTACT SIGN IN SYSTEMS – AN OVERVIEW OF METHODS

An overview of techniques to build a contact free sign in system for bars, restaurants and places of work.

HOW TOUCHSCREENS ARE TRANSFORMING OUR APPROACH TO HEALTHCARE

The healthcare sector is constantly changing – and there is no time this has been truer than now. Touchscreens are a key part of how this change is occurring in the healthcare sector; we’ve looked at some of the major ways touchscreens are impacting healthcare.

In this issue, we look at how our industry investigates and identifies different ways of touch-free, mobile and self-serve operations. We explore how to blend physical and digital experiences whilst minimising the spread of viruses. 

We examine how technology can help traditional service operations, such as the high street and banking sectors. We ask, can technology help shape our transactional future? 

Digital signage or self-serve kiosks continue to integrate digital touchpoints to help us purchase, stay educated and informed. We explore the opportunities to connect with individuals, build better relationships and become a stronger tool for businesses to engage and interact with their clients.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FOREWORD

NEWS

WHY BANKS SHOULD INVEST IN ALTERNATIVE CHANNELS

Banks are now facing a new challenge.

HOW A TOUCHLESS KIOSK INTERFACE FITS INTO YOUR BUSINESS

COVID-19 has shifted the way society views cleanliness and personal hygiene.

HOW THE AV INDUSTRY WILL INFLUENCE THE COVID-19 TRAJECTORY

Not since 9/11 has the business world faced such an abrupt pause, followed by an uncertain future.

HOW TECHNOLOGY CAN HELP BRING BACK CUSTOMERS TO THE STORE

The surge in online shopping, accelerated by the COVID-19 outbreak, has left many retailers fearing for their future.

HOW IS COVID-19 CHANGING THE SHAPE OF TOUCHSCREEN TECHNOLOGY?

Dean Ward of Evoke Creative explains.

FREE YOUR MIND: ADVANCES IN THE DESIGN OF USER INTERFACES

The leading considerations a product designer should have when planning a device that has a touch interface.

THE IMPORTANCE OF SAFE CASH TRANSACTIONS

In the current uncertain climate, having the ability to automate cash transactions is important for practicing business hygiene.

LED OR DIGITAL DEVICE? IT’S ALL ABOUT COMMUNICATION

Bob Kronman of independent LED consultancy Kronman Associates discusses the digital touchpoints in our lives today.

As I write, the lockdown that has affected the entire country is slowly being lifted. Apart from certain regional areas, shops are beginning to open, restaurants and bars are looking to serve customers and even theme parks are considering how to get those thrill seekers back through their gates.

Of course the potential rise of Covid-19’s R rate with a second wave of the virus is far from our minds. Although touchscreens continue to be the preferred option to avoid face-to-face contact in our lockdown lives, we need to be ever more aware of their potential to actually increase infection spread. Could audio technology be the answer to make touchscreens touch-free?

We also take a look at how the health sector is looking at the retail, hospitality and travel industries as real-world examples of the power of self-service. With patient care as a priority, self check-in, triage and wayfinding are just some of the ways that hospitals and medical centres are currently using self-serve platforms.

And while temperature checks at entry points across our post-lockdown lives are now becoming a usual sight, access control systems are ever more important to swiftly account for visitors and staff to schools and workplaces. We take a look at how the kiosk can help with a safe return to our places of work and play.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk. In the meantime, as always, stay safe, stay well.

THE FEATURES INCLUDE:

FOREWRD

NEWS

SECURING PUBLIC SPACES

When it comes to kiosks or other self-service solutions, security is an essential and much-discussed topic.

A NEW NORMAL OF PATIENT CARE

Even before COVID-19, hospitals and healthcare systems were already facing a new normal associated with patient care.

BEST PRACTICES FOR DIGITAL SIGNAGE IN AN IT-CENTRIC WORLD

What was traditionally an ‘AV’ space is now part of users’ wider IT networks – with the opportunities and challenges that entails.

NECESSITY IS THE MOTHER OF INVENTION

How the latest kiosk solutions can help with a safe return to work post coronavirus lockdown.

DO NOT TOUCH! MAKING TOUCHSCREENS TOUCHLESS 

Contactless technology is proving invaluable during the current coronavirus pandemic. But for many businesses the only option for taking a customer’s initial order without face-to-face contact is a touchscreen. Could the latest audio technology provide a contactless solution?

It seems that no matter what we had planned for this year, Coronavirus has had other ideas for us.

The COVID-19 pandemic has created exceptional challenges for everyone around the world. 

The health of everyone is at stake and we applaud our key workers, not just at 8pm on a Thursday when we clap for our carers, but at all times and across all industries.

But while we are reeling from social distancing, staying home and staying safe, we still have to look to what our future – our ‘new normal’ – might look like.

Obviously the virus is at the forefront of our minds and in this issue we look at how we might restrict the spread of microbials across shared devices. We also look at the sanitisation and cleaning options available for public touchpoints.

While we continue to support the global effort in containing the spread of this virus it is our clients, suppliers, supporters, family and friends that is of our highest concern. These are testing times and we want to do our bit to help your business retain its market share. If you have a story to tell or a message to give, we promise to make it our priority.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk. We look forward to hearing from you. In the meantime, stay safe, stay well.

THE FEATURES INCLUDE:

FOREWORD

NEWS

THE FUTURE OF KIOSK SUMMIT

With a new name, Kiosk and Digital Signage 2020 (KDS 2020), will not only continue to expand, but is set to be built on even further.

CLEAN INNOVATIONS IN SHARED DEVICES

Coronavirus is a scary, but important reminder of just how easily microbials are spread from person to person, both directly and indirectly.

THE HYPER-CONNECTED CLIENTELE

At payment terminals and in-store, mobile payment is attracting not only Chinese tourists, but a new hyper-connected clientele.

THE RISE AND RISE OF THE UNATTENDED KIOSK

The behavioural changes introduced by the covid-19 pandemic create a valuable opportunity for us to rethink the retail purchase experience.

STRONG CUSTOMER AUTHENTICATION

Vending operators are facing some major changes to the way they operate thanks to new legislation which came into effect in March and could result in a loss of revenue if vending and kiosk businesses don’t act.

GROWING HYGIENE CONCERNS

As the coronavirus pandemic continues, there is understandably a huge concern about spreading the virus through shared public areas and items, from petrol pumps to ATM keypads to touchscreens.

Well this month’s issue was always going to be a busy one!

What with Integrated Systems Europe in Amsterdam and gaming innovation showcase, ICE London both going on in February, it’s been a crazy month to join Kiosk Solutions Magazine as its new editor. 

And that’s without the news of how much the novel Coronavirus has impacted the live events and trade show industry. And all this on the back of dry January!

In this edition we cover how the global threat of infection has hit our industry, the potential risks of the kiosk becoming a ‘super-spreader’ and the disinfection options available.

We also look at queue management to ensure we make the best of the waiting time, how the retail store’s revenue strategy can capitalise on artificial intelligence and whether digital transformation really is the industrial revolution of our age.

In our next issue our industry focus will be on the banking industry, including unattended payment. We will also be covering photo kiosks, specialist printing mediums and kiosk software.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk. We look forward to hearing from you.

THE FEATURES INCLUDE:

FOREWORD

NEWS

EVOLVE OR DIE

Digital transformation is the industrial revolution of our age

AUTOMATED DEPOSIT

Over half of ATMs are to offer automated deposit by 2024. Banks around the world continue to upgrade their self-service estates to meet increasing customer demand for efficient, real-time deposit transactions

ISE 2020

While the combination of coronavirus and storms united against the show, ISE 2020 still managed to deliver a vibrant exhibition

ACTIONABLE INTELLIGENCE

Evolution in digital signage now allows retailers to hone instore customer engagement with more than just visual appeal; potentially reinventing the retail establishment

COUGHS AND SNEEZES SPREAD DISEASES

The big challenge faced today is the spreading of infection. Contaminated touchpoints may be potentially everywhere, but who cleans the kiosk?

MAKE WAY FOR THE MILLENIAL

How changing consumer behaviour and soaring costs are forcing fast casual operators to rethink their digital and operations strategies

WHY ANDROID TABLETS AREN’T CUTTING THE MUSTARD

The problem is that Android tablets are trying to be used in kiosks. However, they are consumer devices designed with the individual in mind, not commercial businesses

THE IN-STORE TRANSFORMATION

Bricks and mortar retail stores need to up their game. Technology could give them a significant boost

QUEUE MANAGEMENT 36

Many argue that a queue management system (QMS) is the process of managing a customer’s waiting time. But what does that actually mean?

As another eventful year for Kiosks and self-service technology draws to a close, we’re looking forward to what 2020 will bring to the industry.

For us, Kiosk Summit 2020 is currently in the planning stages and the team is working hard behind the scenes to make this the biggest and best show yet. Be sure to find out more in our summary of last year’s show.

In this issue, Dr Michael Stoebe, Chief Products Officer for Pyramid Computer discusses the importance of future-proofing kiosk designs.

While at the other end of the scale, Kurve Kiosks explores the fears that come with self-service deployments in the hospitality sector and how to overcome them. This is just the tip of the iceberg but as always, we have a range insightful articles covering subjects of current importance to the industry.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FORWARD

NEWS 6

UPGRADED SERVICE

Four effective ways to identify that you need an EPOS system update to keep your restaurant business and your customers happy

DRIVING SUCCESS

Europe’s only dedicated kiosk and self-service technology event was a resounding success with the 2020 show set to be the biggest and best yet

INTEGRATION FAILURE

The stresses & fears of kiosks, POS and other application integration in the hospitality sector and how to overcome them

TABLET KIOSK FACE-OFF

Kiosk deployers have a number of options when it comes to tablets and operating systems on which to base their project, but which is the best choice?

WHAT IS VIRTUAL QUEUING?

Learn about the important factors when designing a virtual queue, the benefits and when it’s the most suitable method to use

SERVICE REINVENTED

An in-depth exploration into what you should consider when purchasing a selfservice kiosk for your restaurant

ARE PUBLIC CHARGING STATIONS SAFE TO USE?

The simple answer is yes, but like everything regarding technology you must be smart about it and take the necessary security precautions

KIOSK DESIGN

Designing interactive kiosks with the future in mind where peripherals can be quickly repaired or upgraded as needs and technology evolve

TOURISM STREAMLINED

How innovative self-service technology is driving automation for the travel and tourism industry

ACCESSIBILITY & KIOSKS

Self-service kiosk solutions are all about making users’ life easier and accessibility makes sure no one is left behind

TAKE FLIGHT

With the number of air travellers predicted to double over the next 20 years the challenge is how to manage the increased capacity

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