Past Issues

Our contributors to this issue have been getting their heads around the future. What we should be looking at and how much dystopian, science fiction novels and movies have influenced our technological perception of what could, and what shouldn’t be done!

Dayle Guy of Epson (UK) Ltd considers the opportunities made possible for SMEs by affordable robotic solutions, while Bob Kronman of Kronman Associates asks what do people really want and need from the digital industry in order to make life better, easier and more comfortable. 

John Wordingham from Qmatic looks at smart appointment scheduling systems and how to collect data from each touchpoint in the customer journey. He explains what data to collect and how to use it for the organisation’s continuous improvement.

The smart queue is just one digital transformation method to ease both the consumer and the organisation/retailer’s journey. Today we have smart cities that are revolutionising the way we live, work and play. Matthew Margetts of Smarter Technologies believes that far from being just a 21st-century gimmick, there may be significant, or maybe even life-changing advantages to the implementation of smart technology in cities around the world.

Unfortunately, the one thing that appears to be here for a while longer is Covid-19. However, in recent months, we have seen events starting to throw off their virtual mantel with people emerging from their homes to step foot inside exhibition halls for face-to-face trade events for the first time in almost two years.

While this is great news for the events industry, we are very aware that these are still baby steps. There are many people remaining appropriately hesitant in re-embracing our former face-to-face lives. Our team at Kiosk and Digital Signage have recognised this reticence and the real issue of international exhibitors and visitors potentially testing and quarantining, and have therefore decided to postpone KDS 2021. KDS 2021, previously known as Kiosk Summit, is Europe’s only dedicated event for the kiosk and digital signage industry and we want to make it an occasion you are truly proud to be involved with, enjoy networking in and where you appreciate interacting with our seminars and educational sessions. 

We are presently looking at dates and exploring the possibility of holding the event in Spring 2022. We will of course, release details as soon as we are able.

Enjoy the read!

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

A round up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

FIVE MISCONCEPTIONS AROUND AUTOMATED LABEL PRINTING

When you think of robotics in the workplace what image springs to mind? Dayle Guy, Business Development Manager, Epson (UK) Ltd looks at the opportunities made possible for small-to-medium sized enterprises (SMEs) by affordable robotic solutions and label printers. 

NEW FRONTIERS FOR DIGITAL DISPLAYS

Science fiction has foreseen many of today’s technical marvels, from robots to self-driving cars and global positioning means it’s hard to get lost anywhere on the plane. Bob Kronman of Kronman Associates looks at the speed that digital technology is developing. Should we be asking “what do we really want and need” to make life better? 

SMART APPOINTMENTS

With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. John Wordingham, Qmatic, explains which data to collect and how to improve your organisation with insights from the customer journey.  

MEET THE TECHNOLOGY BUILDING THE SMART CITIES OF THE FUTURE

Today’s smart cities are transforming the way we live, work and play. Matthew Margetts, Director of Sales and Marketing, Smarter Technologies believes that far from being just a 21st-century gimmick, there are significant—even life-changing—advantages to the implementation of smart technology in cities around the world. 

MOVERS AND SHAKERS

Promotions, structural changes and new recruits across the kiosk and digital signage industry.

If there’s one positive takeaway that the pandemic has given us, it’s the ability to reflect and consider what’s important. In the business world it’s also given us the time and opportunity to work out the best technological approach to increase revenue and efficiency.

In this issue, Neil Anderson of Qcom Outsourcing explains how the effective rollout and installation of equipment can be one of the most important ‘moments of truth’, while John Tait of TNS Payments Market, takes a look at three things every retailer should have for a next-gen omnichannel approach.

With more embedded systems adopting networked architectures, Ethernet switches are playing an increasingly crucial role. Martin Frederiksen, MD of Recab UK, explains how to select switches for demanding operating environments.

Our big article this issue takes a look at the evolution, current status and future for kiosks, digital signage and large format displays. Richard Slawsky takes an overview of the options available to our industry and how to navigate the big question of the optimum solution.

Jeff Hastings of Brightsign looks at security, believing it has to take precedence over performance and functionality in our connected AV world.

Of course, technological advancements always come with fears around the future of the human workforce. Our article by Richard Bird at Mandata considers the true impact of digital technology on workforce efficiency and whether we should be worried about the future of manpower.

At KDS we recognise the importance of human interaction and how critical F2F networking is. Our team is busy working on how best to stage KDS 2021 and next steps will be announced as soon as we are able. If you are interested in speaking at KDS 2021, want to suggest seminar topics, or offer your thoughts on attending a live event this autumn, please contact sales@kdseurope.com. We’d be delighted to hear from you.

Enjoy the read!

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

A round-up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

THE MOMENT OF TRUTH

Neil Anderson, Managing Director of Qcom Outsourcing explains how the effective rollout and installation of equipment can be amongst the most important ‘moments of truth’ for any technology manufacturer, systems integrator or reseller.

THREE THINGS EVERY RETAILER NEEDS FOR A NEXT-GEN OMNICHANNEL APPROACH

John Tait, Global Managing Director, TNS Payments Market takes a look at how a truly omnichannel approach in retail means more than simply having all of the channels. It’s more important what retailers do with those channels for their customers, and how well each channel interconnects with another. 

BIG OR SMALL, TOUCH OR TOUCHLESS, LCD OR LED

Richard Slawsky, Adjunct Professor at the University of Louisville takes a look at the evolution, current status and future for kiosks, digital signage and large format displays.

TRUE IMPACT OF DIGITAL TECHNOLOGY ON WORKFORCE EFFICIENCY

Technological advancements always come with fears around the future of humans in the workforce. But humans weren’t replaced by computers when they were brought into the workplace, and Richard Bird, Regional Sales Manager at Mandata believes AI won’t replace us completely either. 

ENSURING ROBUST NETWORKS IN DEMANDING APPLICATIONS

As more embedded systems adopt networked architectures, Ethernet switches play an increasingly crucial role. Martin Frederiksen, MD of Recab UK, explains how to select Ethernet switches for demanding operating environments.

SECURITY BEFORE PERFORMANCE IN OUR CONNECTED AV WORLD

It may be painful for AV managers in the connected world of cloud-based signage operating over corporate IT networks, but Jeff Hastings of BrightSign says security has to take precedence over performance and functionality. 

MOVERS AND SHAKERS

A round-up of promotions, structural changes and new recruits across the kiosk and digital signage industry.

A huge thanks to all those that took time out of their busy schedules to congratulate us on our new look KDS Magazine. As always, we take your feedback seriously and while we’re over the moon at the positive comments received, we endeavour to continue to improve the magazine going forward.

This issue has plenty to be going on with. Dayle Guy at Epson (UK) Ltd, takes a look at how a mobile point of sale printer can enable operations to add another level of customer engagement, while Peter Alcock at NMI discusses how kiosk operators and payment system integrators are supporting unattended contactless payments.

Meanwhile, Laura Tate at Kardome, looks at various touchless solutions for interactive kiosks and displays. We also talk to David Pearce at Star Micronics EMEA about printing technology available for order and pay apps and web-based ordering systems ready for the return of hospitality. 

As we emerge from the restrictions that the pandemic thrust upon us, we look at lessons learned. Dan Lyman of TNS Payments Market considers the rising trends helping QSRs to optimise operations. Adam Pomeroy at Luminous Group, takes a look at the top tech trends and how they will remain part of our lives in the post-pandemic future and, as we look forward, our feature on automating manufacturing resiliency by Ian Millington, adi Group, discusses how an accelerated adoption of technology can help fix supply chain vulnerabilities and boost business prospects in 2021. 

With safety at the forefront of the UK’s phased reopening plan, Matthew Margetts at Smarter Technologies shows how smart technology can be applied in different sectors of the hospitality industry, keeping us safe whilst unlocking the events and entertainment industry. 

The reopening also gives us the potential to stage KDS 2021 at the end of the year. We are presently working with the venue and their health and safety teams and will announce next steps as soon as we are able, but would welcome interest in speakers and seminar topics, as well as your thoughts on attending a live event this autumn. If you have ideas or would like to get involved, please contact sales@kdseurope.com. We’d be delighted to hear from you.

Enjoy the read!

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITOR’S NOTE

NEWS

AUTOMATING MANUFACTURING RESILIENCY NOT RESISTANCE

Ian Millington, MD of adi Automation, a division of multidisciplinary engineering company, adi Group, discusses how an accelerated adoption of technology can help fix supply chain vulnerabilities and boost business prospects in 2021. 

FOUR QSR TRENDS DRIVING DIGITAL TRANSFORMATION IN 2021

Lessons learned during the pandemic are pushing QSRs to implement new technology-supported strategies. Dan Lyman, Head of Global Products, TNS Payments Market considers four rising trends helping QSRs optimise operations and drive continued digital transformation. 

HOW TO MAKE THE MOST OF MOBILE OPPORTUNITIES TO DRIVE GROWTH

Dayle Guy, Product Manager, Epson (UK) Ltd takes a look at how a mobile point of sale (mPOS) printer can enable operations to add another level of customer engagement, supporting business health and wealth. 

CONTACTLESS PAYMENTS IN UNATTENDED KIOSKS

Peter Alcock, head of product marketing at NMI looks at how kiosk operators and payment system integrators are supporting unattended contactless payments, as adoption accelerates and contactless payment limits in the UK increase.

HOW TOUCHLESS TECHNOLOGY FOR KIOSKS IMPROVES CUSTOMER ENGAGEMENT

Laura Tate, Director of Digital Marketing at Kardome, looks at the various touchless solutions for interactive kiosks and displays, with many providing benefits that go beyond immediate safety concerns. 

FOUR SURPRISING WAYS COVID-19 HAS FORCED THE WORLD TO INNOVATE

Adam Pomeroy, AR/VR Project Manager at Luminous Group, takes a look at the top COVID-19 tech trends and how they will remain part of our lives in the future, post-pandemic. 

THE SMART TECH RETURN FOR INDOOR ENTERTAINMENT AND EVENTS

With Britain’s phased reopening plan allowing for indoor venues to operate, safety is still of paramount importance. Matthew Margetts, Director of Sales and Marketing at Smarter Technologies, shows how smart technology can be applied in different sectors of the hospitality industry. 

INVEST IN TECHNOLOGY TO BOOST YOUR HOSPITALITY VENUE 

We talk to David Pearce, Technical Director, Star Micronics EMEA about the printing technology available for order and pay apps and web-based ordering systems for the return of hospitality. 

MOVERS AND SHAKERS 

Over the past few months, we’ve been busy working on fantastic new design and branding for Kiosk Solutions.

We’ve listened to our readers, our contributors, and our advertisers and are incorporating the complementary markets of digital signage and wayfinding into our magazine. To reflect this change we now have a new look and a new name: Kiosk and Digital Signage (KDS) magazine.

We also have a brand new website (www.kdseurope.com)! Working closely with the magazine team, the online crew continues to bring you the most interesting news and informative features from our fabulous contributors, across all of our media channels, whether online or offline.

While we may look a little different, you can be sure that we remain committed to pursuing the latest industry-relevant commentary, thought-leadership and challenging articles.

We have some great features in our first rebranded issue of KDS, however, the Covid-19 pandemic persists in concerning us all. Looking at retail, James Bristow of Cradlepoint considers the possibility that changes in consumer behaviour may linger even when lockdowns and social distancing are a thing of the past, while John Tait of TNS Payments Market, looks at ways of enhancing the customer experience to stand out from competitors.

The physical distancing that Covid-19 has enforced on our lives means that we have had time to embrace alternative training techniques. Andrew Richardson, Mediaworks, looks at virtual learning and whether it will continue post-Covid.

As we go the print the the UK’s Prime Minister has announced the 4 Stage plan to exit lockdown. His plan offers us the potential to stage KDS 2021 at the end of the year. We are excited by the prospect and have already received some early support from the market. We are presently working with the venue and their health and safety teams and will announce next steps as soon as we are able.

I hope you enjoy this first issue of KDS. Drop me an email at editor@kdseurope.com – I’d love to hear your thoughts and get your feedback on our new look magazine and website.

We look forward to hearing from you.

Laura Vallis
Editor
Kiosk and Digital Signage Magazine

THE FEATURES INCLUDE:

EDITORS NOTE

NEWS

A round up of some of the latest kiosk and digital signage news to hit the editor’s inbox.

WHY THE IOT IS KEY TO RETAIL’s POST-COVID RECOVERY

James Bristow, Cradlepoint, considers the possibility that changes in consumer behaviour may linger even when lockdowns and social distancing are a thing of the past.

TOP FIVE WAYS RETAILERS CAN DIGITALLY TRANSFORM

John Tait, TNS Payments Market, looks at enhancing the customer experience to stand out from competitors with digital strategies.

TOUCH, DON’T TOUCH

In our fast-changing world, where new tech lives or dies based on the user experience, will voice and gesture replace today’s touch systems? Gene Halsey, TES America investigates.

IS VIRTUAL LEARNING THE FUTURE OF WORK?

Social distancing has affected work across many sectors – particularly when it comes to training. Andrew Richardson, Mediaworks looks at the options.

A SEAMLESS PATIENT JOURNEY AT VACCINATION CENTRES

Duha Faidi, Sedco, investigates vaccination campaigns and the centre’s queueing techniques.

In this issue we take a look at the kiosk and digital signage industry over the course of last year and how it has reacted to the pandemic. As the world continues to battle Covid-19, innovators are working to reduce human to human contact in public spaces without disrupting the natural flow of society. Gene Halsey, General Manager at TES America believes that touch is here to stay and looks at the efforts underway to prevent the spread of disease whilst improving people’s lives.

Founding kiosk and digital signage company Tecastic, Inc. in early 2020, little did Ryan Doak know then that the year would hold some rather large hurdles for the industry. In his article, Doak considers that although many industries are currently closed for business, they are very busy focusing on the strategic plan for when they reopen.

We also look at the touch-free future of interactivity in retail. Years ago, when touch screen interactivity approached mainstream adoption in retail, customers had to adapt to a new workflow. Customers’ understanding, trust and use of touch-interactive signage took time, but slowly they became accustomed to engaging with displays to navigate on-screen content.

Kiosk Solutions Magazine - Dec-Jan 21 Issue

Fast-forward to retail’s current pandemic recovery effort and we’re at a similar crossroads. Jeff Hastings, CEO, BrightSign believes shoppers are more careful than ever, taking steps to avoid touching surfaces unnecessarily. Isn’t it ironic that the interactive shopping experience we pushed for so many years is now something shoppers have been trained to avoid out of concern for their health?

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FOREWORD

NEWS

THE YEAR OF THE CREATIVE THINKER
Throughout 2020 we saw some clear advances in how we use technology to ensure our safety. Laura Vallis takes a look at the technological developments to build upon this year.

THE UBIQUITY OF TOUCH IS HERE TO STAY
A major effort is underway to reduce human-to-human contact in public spaces without disrupting the natural flow of society — in an effort to prevent the spread of disease while improving people’s lives in the meantime.

ALL COMES DOWN TO DATA
After running NV3 Technologies, co-founder Ryan Doak shifted to pursue an opportunity in the kiosk and digital signage space in early 2020. Little did we all know that 2020 would hold some rather large hurdles for the industry as a whole.

THE TOUCH-FREE FUTURE OF INTERACTIVITY IN RETAIL
What’s old is new again, at least as it relates to interactive digital signage in retail.

Navigating the harsh disruptions of the Covid-19 pandemic from a commercial standpoint is difficult and requires much thought and consideration. In this issue Nate Burke of Dignius takes a look at digital marketing offerings, including artificial intelligence (AI) and automation techniques and how they may benefit businesses that embrace this technology.

It’s clear that dealing with Covid-19 has potentially long lasting repercussions for the hospitality sector. Many outfits have been using the NHS’s Test and Trace QR code approach for customer sign-in to the premises, but is this a temporary fix and how can we improve upon this system whilst remaining GDPR compliant? Gwil Goode of Welcm reviews the options available for zero-contact sign-in systems.

We also take a look at the healthcare industry which has been using touchscreens for many years such as for self-service information points for check-in and wayfinding. Ian Crosby, of Zytronic, looks at other major ways touchscreens have been impacting healthcare.

The fall out of the Covid-19 pandemic has affected lives and livelihoods across all industries in all corners of the world. As I write, reports of a Covid-19 vaccination to be available in the near future has hit our newsfeeds. While we hope that the vaccination may improve our personal and business health in 2021, for now stay safe and stay well.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FOREWORD

NEWS

UTILISE AI TO LESSEN THE BRAND IDENTITY GAP – LESSONS IN RETAIL

Livelihoods have suffered with the fallout from Covid-19, and navigating out of the disruption from a commercial standpoint is going to take some consideration.

ZERO CONTACT SIGN IN SYSTEMS – AN OVERVIEW OF METHODS

An overview of techniques to build a contact free sign in system for bars, restaurants and places of work.

HOW TOUCHSCREENS ARE TRANSFORMING OUR APPROACH TO HEALTHCARE

The healthcare sector is constantly changing – and there is no time this has been truer than now. Touchscreens are a key part of how this change is occurring in the healthcare sector; we’ve looked at some of the major ways touchscreens are impacting healthcare.

In this issue, we look at how our industry investigates and identifies different ways of touch-free, mobile and self-serve operations. We explore how to blend physical and digital experiences whilst minimising the spread of viruses. 

We examine how technology can help traditional service operations, such as the high street and banking sectors. We ask, can technology help shape our transactional future? 

Digital signage or self-serve kiosks continue to integrate digital touchpoints to help us purchase, stay educated and informed. We explore the opportunities to connect with individuals, build better relationships and become a stronger tool for businesses to engage and interact with their clients.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FOREWORD

NEWS

WHY BANKS SHOULD INVEST IN ALTERNATIVE CHANNELS

Banks are now facing a new challenge.

HOW A TOUCHLESS KIOSK INTERFACE FITS INTO YOUR BUSINESS

COVID-19 has shifted the way society views cleanliness and personal hygiene.

HOW THE AV INDUSTRY WILL INFLUENCE THE COVID-19 TRAJECTORY

Not since 9/11 has the business world faced such an abrupt pause, followed by an uncertain future.

HOW TECHNOLOGY CAN HELP BRING BACK CUSTOMERS TO THE STORE

The surge in online shopping, accelerated by the COVID-19 outbreak, has left many retailers fearing for their future.

HOW IS COVID-19 CHANGING THE SHAPE OF TOUCHSCREEN TECHNOLOGY?

Dean Ward of Evoke Creative explains.

FREE YOUR MIND: ADVANCES IN THE DESIGN OF USER INTERFACES

The leading considerations a product designer should have when planning a device that has a touch interface.

THE IMPORTANCE OF SAFE CASH TRANSACTIONS

In the current uncertain climate, having the ability to automate cash transactions is important for practicing business hygiene.

LED OR DIGITAL DEVICE? IT’S ALL ABOUT COMMUNICATION

Bob Kronman of independent LED consultancy Kronman Associates discusses the digital touchpoints in our lives today.

As I write, the lockdown that has affected the entire country is slowly being lifted. Apart from certain regional areas, shops are beginning to open, restaurants and bars are looking to serve customers and even theme parks are considering how to get those thrill seekers back through their gates.

Of course the potential rise of Covid-19’s R rate with a second wave of the virus is far from our minds. Although touchscreens continue to be the preferred option to avoid face-to-face contact in our lockdown lives, we need to be ever more aware of their potential to actually increase infection spread. Could audio technology be the answer to make touchscreens touch-free?

We also take a look at how the health sector is looking at the retail, hospitality and travel industries as real-world examples of the power of self-service. With patient care as a priority, self check-in, triage and wayfinding are just some of the ways that hospitals and medical centres are currently using self-serve platforms.

And while temperature checks at entry points across our post-lockdown lives are now becoming a usual sight, access control systems are ever more important to swiftly account for visitors and staff to schools and workplaces. We take a look at how the kiosk can help with a safe return to our places of work and play.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk. In the meantime, as always, stay safe, stay well.

THE FEATURES INCLUDE:

FOREWRD

NEWS

SECURING PUBLIC SPACES

When it comes to kiosks or other self-service solutions, security is an essential and much-discussed topic.

A NEW NORMAL OF PATIENT CARE

Even before COVID-19, hospitals and healthcare systems were already facing a new normal associated with patient care.

BEST PRACTICES FOR DIGITAL SIGNAGE IN AN IT-CENTRIC WORLD

What was traditionally an ‘AV’ space is now part of users’ wider IT networks – with the opportunities and challenges that entails.

NECESSITY IS THE MOTHER OF INVENTION

How the latest kiosk solutions can help with a safe return to work post coronavirus lockdown.

DO NOT TOUCH! MAKING TOUCHSCREENS TOUCHLESS 

Contactless technology is proving invaluable during the current coronavirus pandemic. But for many businesses the only option for taking a customer’s initial order without face-to-face contact is a touchscreen. Could the latest audio technology provide a contactless solution?

It seems that no matter what we had planned for this year, Coronavirus has had other ideas for us.

The COVID-19 pandemic has created exceptional challenges for everyone around the world. 

The health of everyone is at stake and we applaud our key workers, not just at 8pm on a Thursday when we clap for our carers, but at all times and across all industries.

But while we are reeling from social distancing, staying home and staying safe, we still have to look to what our future – our ‘new normal’ – might look like.

Obviously the virus is at the forefront of our minds and in this issue we look at how we might restrict the spread of microbials across shared devices. We also look at the sanitisation and cleaning options available for public touchpoints.

While we continue to support the global effort in containing the spread of this virus it is our clients, suppliers, supporters, family and friends that is of our highest concern. These are testing times and we want to do our bit to help your business retain its market share. If you have a story to tell or a message to give, we promise to make it our priority.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk. We look forward to hearing from you. In the meantime, stay safe, stay well.

THE FEATURES INCLUDE:

FOREWORD

NEWS

THE FUTURE OF KIOSK SUMMIT

With a new name, Kiosk and Digital Signage 2020 (KDS 2020), will not only continue to expand, but is set to be built on even further.

CLEAN INNOVATIONS IN SHARED DEVICES

Coronavirus is a scary, but important reminder of just how easily microbials are spread from person to person, both directly and indirectly.

THE HYPER-CONNECTED CLIENTELE

At payment terminals and in-store, mobile payment is attracting not only Chinese tourists, but a new hyper-connected clientele.

THE RISE AND RISE OF THE UNATTENDED KIOSK

The behavioural changes introduced by the covid-19 pandemic create a valuable opportunity for us to rethink the retail purchase experience.

STRONG CUSTOMER AUTHENTICATION

Vending operators are facing some major changes to the way they operate thanks to new legislation which came into effect in March and could result in a loss of revenue if vending and kiosk businesses don’t act.

GROWING HYGIENE CONCERNS

As the coronavirus pandemic continues, there is understandably a huge concern about spreading the virus through shared public areas and items, from petrol pumps to ATM keypads to touchscreens.

Well this month’s issue was always going to be a busy one!

What with Integrated Systems Europe in Amsterdam and gaming innovation showcase, ICE London both going on in February, it’s been a crazy month to join Kiosk Solutions Magazine as its new editor. 

And that’s without the news of how much the novel Coronavirus has impacted the live events and trade show industry. And all this on the back of dry January!

In this edition we cover how the global threat of infection has hit our industry, the potential risks of the kiosk becoming a ‘super-spreader’ and the disinfection options available.

We also look at queue management to ensure we make the best of the waiting time, how the retail store’s revenue strategy can capitalise on artificial intelligence and whether digital transformation really is the industrial revolution of our age.

In our next issue our industry focus will be on the banking industry, including unattended payment. We will also be covering photo kiosks, specialist printing mediums and kiosk software.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk. We look forward to hearing from you.

THE FEATURES INCLUDE:

FOREWORD

NEWS

EVOLVE OR DIE

Digital transformation is the industrial revolution of our age

AUTOMATED DEPOSIT

Over half of ATMs are to offer automated deposit by 2024. Banks around the world continue to upgrade their self-service estates to meet increasing customer demand for efficient, real-time deposit transactions

ISE 2020

While the combination of coronavirus and storms united against the show, ISE 2020 still managed to deliver a vibrant exhibition

ACTIONABLE INTELLIGENCE

Evolution in digital signage now allows retailers to hone instore customer engagement with more than just visual appeal; potentially reinventing the retail establishment

COUGHS AND SNEEZES SPREAD DISEASES

The big challenge faced today is the spreading of infection. Contaminated touchpoints may be potentially everywhere, but who cleans the kiosk?

MAKE WAY FOR THE MILLENIAL

How changing consumer behaviour and soaring costs are forcing fast casual operators to rethink their digital and operations strategies

WHY ANDROID TABLETS AREN’T CUTTING THE MUSTARD

The problem is that Android tablets are trying to be used in kiosks. However, they are consumer devices designed with the individual in mind, not commercial businesses

THE IN-STORE TRANSFORMATION

Bricks and mortar retail stores need to up their game. Technology could give them a significant boost

QUEUE MANAGEMENT 36

Many argue that a queue management system (QMS) is the process of managing a customer’s waiting time. But what does that actually mean?

As another eventful year for Kiosks and self-service technology draws to a close, we’re looking forward to what 2020 will bring to the industry.

For us, Kiosk Summit 2020 is currently in the planning stages and the team is working hard behind the scenes to make this the biggest and best show yet. Be sure to find out more in our summary of last year’s show.

In this issue, Dr Michael Stoebe, Chief Products Officer for Pyramid Computer discusses the importance of future-proofing kiosk designs.

While at the other end of the scale, Kurve Kiosks explores the fears that come with self-service deployments in the hospitality sector and how to overcome them. This is just the tip of the iceberg but as always, we have a range insightful articles covering subjects of current importance to the industry.

If you would like to contribute to the next issue please forward your article or news item to editor.kiosk@abacus-comms.co.uk

THE FEATURES INCLUDE:

FORWARD

NEWS 6

UPGRADED SERVICE

Four effective ways to identify that you need an EPOS system update to keep your restaurant business and your customers happy

DRIVING SUCCESS

Europe’s only dedicated kiosk and self-service technology event was a resounding success with the 2020 show set to be the biggest and best yet

INTEGRATION FAILURE

The stresses & fears of kiosks, POS and other application integration in the hospitality sector and how to overcome them

TABLET KIOSK FACE-OFF

Kiosk deployers have a number of options when it comes to tablets and operating systems on which to base their project, but which is the best choice?

WHAT IS VIRTUAL QUEUING?

Learn about the important factors when designing a virtual queue, the benefits and when it’s the most suitable method to use

SERVICE REINVENTED

An in-depth exploration into what you should consider when purchasing a selfservice kiosk for your restaurant

ARE PUBLIC CHARGING STATIONS SAFE TO USE?

The simple answer is yes, but like everything regarding technology you must be smart about it and take the necessary security precautions

KIOSK DESIGN

Designing interactive kiosks with the future in mind where peripherals can be quickly repaired or upgraded as needs and technology evolve

TOURISM STREAMLINED

How innovative self-service technology is driving automation for the travel and tourism industry

ACCESSIBILITY & KIOSKS

Self-service kiosk solutions are all about making users’ life easier and accessibility makes sure no one is left behind

TAKE FLIGHT

With the number of air travellers predicted to double over the next 20 years the challenge is how to manage the increased capacity

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