Civicom has announced the launch of WelcomeWare, a virtual front desk solution for companies worldwide. WelcomeWare enables businesses to give their visitors all the benefits of an in-person receptionist while ensuring a cost-efficient front desk that is always ready.
Front office hiring, training and retention is a time-consuming process for businesses no matter the volume of visitors. Replacing and maintaining front desk staff incurs an expensive risk in the face of high receptionist turnover rates. If not addressed, these challenges can lead to an unattended front desk, resulting in a negative customer check-in experience, lower customer retention and higher business costs.
WelcomeWare can provide clients the software platform and kiosk that enable the remote facilitation of front desk operations by virtual receptionists, who are either provided by the client or by WelcomeWare. WelcomeWare can do everything a live receptionist can do, such as greeting visitors, facilitating forms, capturing IDs and printing badges.
The WelcomeWare platform allows one virtual receptionist to manage the front desk of multiple locations at the same time, reducing the need for further hiring and training. This front desk solution can save companies more than 65% in front office costs while ensuring that they have a front desk that is always ready to greet customers and address their concerns.