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KioTouch: Creating opportunities beyond touchless


In 2019 a study showed just how unsanitary quick-service restaurant kiosks are and how kiosks can put  customers at risk for picking up a range of harmful bacteria. 

Shortly after this study was released the  development team at KioWare began designing KioTouch, a touchless kiosk interface. Using KioTouch,  the user of a kiosk would scan a QR code generated on the attract screen and then be empowered to use  their mobile device as a trackpad-style mouse to interact with the kiosk’s program. 

Moving out of development and into the release phase, KioWare was focused primarily on the features  that made KioTouch unique as it related to the safety aspect of a touchless interface. However, we left  the door open for this touchless tool to evolve and grow beyond its purpose as a more sanitary interface  with shared devices and self-service kiosks. After a handful of demonstrations with prospective clients,  we received feedback that allowed us to reframe just what KioTouch is and what it is capable of in real world application. 

For instance, because users scan a QR code to interface with the kiosk through a mobile device, they do  not need to be directly in front of the kiosk. This means a company could implement a display that faces  out of the building that customers could use even when the business is closed. This is beneficial on many  levels because not only does it give customers access to some of the same information and services that  they would have if the business was open, but it also alleviates congestion and overcrowding within the  facility while it is operational. This is crucial in a society dealing with a pandemic-like COVID-19 and  keeping people as socially distanced as possible. 

That is just one alternate use though. 

Suppose a business has digital displays, but they are static and unable to be used without adding  hardware such as a mouse and/or keyboard or replacing the existing display with a touchscreen display.  KioTouch requires no hardware retrofits of any kind. This means that taking a static display and installing  KioTouch would effectively give it the same functionality as an interactive touchscreen display, without the  physical interface. The benefits stack as not only is KioTouch more sanitary than using a touchscreen  interface, but also it has the potential to save a company thousands of dollars in hardware costs related to  replacing static displays with interactive touchscreen displays. KioTouch helps in lessening the spread of  bacteria as well as helping to keep costs down while adding a new layer of convenience. 

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