New industry report reveals adoption straregies & trends of the self serve kiosk in the British hospitality market

“Self-serve kiosks: Proven Strategic Approaches for UK Restaurants 2019” is now live. The report discusses how operators have succeeded and the trends taking place in the hospitality UK market.

The new industry report addressing the opportunities, strategies and challenges of adopting kiosk technology into new and existing outlets, prepared by the creator of the software that drives Europe’s first cashless kiosk QSR chain, Steven Rolfe CEO of Kurve Kiosks, draws on extensive independent research and first-hand experiences of deploying self-serve strategies.

“Self-serve kiosks: Proven Strategic Approaches for Restaurants 2019” is aimed at CEOs, Commercial, Operation and IT Directors of large hospitality operators who are tasked with the strategic planning, piloting and deployment of self-serve technology through kiosk, online and mobile.

The Report looks at proven approaches to hospitality kiosks and self-serve, the critical pitfalls to avoid and road maps the future of the new digital customer journey:

  • Are Kiosks Your Biggest Opportunity Yet?
  • Self-Serve Roadmap
  • The 6 Proven Commercial Benefits of the Self-Serve Kiosk
  • Who Has Succeeded and Why?
  • It’s All About the Customer: Nothing More, Nothing Less
  • Creating the New Customer Journey: Kiosks. Online. Mobile.
  • Technical Strategy & Integration
  • Six Steps for Success
  • About Kurve

Commenting on the Report, Steve Rolfe said:

“The report has been prepared to help guide those considering and at the planning stage of kiosk migration and adoption. We’ve spent the last 3 years perfecting both the customer journey and hardware and systems integration with a leading QSR Brand to ensure a unified brand experience across the kiosk, online, mobile and instore experience.

“It is the convergence of the physical and digital environments and incorporation of a new self-serve platform into an existing EPoS infrastructure that is often the challenge, and where many problems start to arise. We wanted to share our first-hand experience and combine the extensive research available in one single report to help UK operators exploit what is arguably, their biggest opportunity yet and avoid the costly mistakes that exist in such a strategy and implementation.”

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