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Support Manager Promotion at ITL UK

Innovative Technology (ITL) has announced an internal promotion for one of its long-standing employees, James Beswick, who takes on a managerial role in Customer Support. Beswick, who previously held the position of Lead Engineer, started his new role at the beginning of the year. He has been with the cash handling business for nearly eight years, and will bring a wealth of experience and knowledge to this new position.

Commenting on his progression at ITL, Beswick said, “I joined August 2014 on the graduate programme and have since worked my way up to Engineer, Lead Engineer and now, Support Manager. I have primarily worked with our retail products, having started with the NV200 banknote validator with TEBS – a Tamper Evident Bag System for cash-in transit operations, where I was part of first-line support giving technical advice and working with the development teams to integrate these new products into devices. I then took on support responsibility for the North America market and spent a lot of time out in the States. As ITL grew, we took on dedicated support engineers in the US, so I was able to focus more on new products and improving technical infrastructure and integration tools for customers.”

Commenting on his promotion, Andy Bassam VP of Customer Support, said, “I am delighted that James has been promoted to Support Manager, taking accountability for our retail and kiosk customers. His primary responsibilities will be to ensure new products have the required software and hardware to speed up customer integration times and he will be influential in helping the sales team grow our retail business. James has already established good relationships with some of our key customers and he will look to further develop these to extend the use of our retail product range.”

Beswick continued, “I am delighted with my promotion, and I am looking forward to taking the retail side of the business to the next level, ensuring that customer integration is quick and easy, with a solution that retailers are happy with. We have made significant investment in our retail product range and have some exciting new products coming through that will allow us to break into new areas in this important sector. Personally, I’m excited about the opportunity to work with key customers in other regions that I haven’t worked with before, such as South America and Asia. Further developing my team to progress their skills and ensure our customers get the highest level of support is also something I am keen to focus on.”

Concluding, Bassam said, “This management role suits James’ skill set and personality. He already has a great working relationship with the rest of the technical support team, plus a strong understanding of the technical requirements of the retail market and I am sure he will flourish in this next step in his ITL career.”

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